Sabrina Hernandez

- Lead open enrollment process annually for over 300 Employees, using effective communication, Verbal and Written to explain various benefits.

- Oversee the Retiree ticket Program, providing mass communications to all Retiree’s.

- Manage all policy changes and updates for Retiree’s.

- Research and review information to determine validity of insurance claims and contact vendors, and Employee’s about decisions.

- Assist with other HR duties, including data entry and payroll operations to help staff as needed.

- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification process.

- Lead communications for all internal, external, and all company vendors.

- Observed and supervised inmates throughout visits, mealtimes, recreation, phone calls and showers.

- Oversaw control center, monitoring inmates, visitors and staff for signs of suspicious behavior.

- Completed daily work reports and incident reports efficiently with accuracy and in a timely manner.

- Leverage de-escalation techniques to resolve conflicts, collaboratively reducing the need for forceful intervention.

- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.

- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.

- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.

- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.

- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.