Jan Mari Esmeralda

A pharmacy technician, working under the supervision of pharmacist, assist in preparing and dispensing medications, managing inventory, and providing customer service.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Resolved third-party billing, computer system and customer service issues.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Supported marketing initiatives by setting up and maintaining promotional displays.