Janmarie Bidot Navas
Orlando,FL
Summary
Experienced leader with a proven track record of successfully guiding teams, managing complex projects, and driving strategic goals. Skilled in streamlining operations, optimizing processes, and delivering measurable results. Recognized for fostering collaboration, ensuring quality standards, and maintaining a focus on organizational success.
Overview
10
10
years of professional experience
Work History
Operation Manager
Walmart
11.2023 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Digital Team Lead
Walmart
11.2022 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Academy Trainer
Walmart
01.2022 - 11.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided coaching and mentoring to employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Associate
Walmart
11.2020 - 11.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Pharmacy Technician
Medina Meds Pharmacy
11.2019 - 11.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Store Associate
Aldi
03.2015 - 11.2019
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Performed cash, card, and check transactions to complete customer purchases.
Tire and Lube Technician
Tire Spot
03.2014 - 03.2016
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Kept shop areas neat, clean, and free of safety hazards.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Inflated tires to recommended pressure levels for tire and vehicle size.
Education
Bachelor of Science - Business Administration And Human Resources
Purdue University Global
West Lafayette, IN04-2024
Associate of Applied Science - Pharmacy Technician
Universidad Del Este
Orlando, FL05-2017
Skills
- Operations management
- Problem-solving
- Customer service
- Decision-making
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Attention to detail
- Flexible and adaptable
- File and record maintenance
- Organizational skills
- Ethical leadership
- Bilingual in Spanish and english
Timeline
Operation Manager
Walmart
11.2023 - 06.2024
Digital Team Lead
Walmart
11.2022 - 11.2023
Academy Trainer
Walmart
01.2022 - 11.2022
Associate
Walmart
11.2020 - 11.2022
Pharmacy Technician
Medina Meds Pharmacy
11.2019 - 11.2020
Store Associate
Aldi
03.2015 - 11.2019
Tire and Lube Technician
Tire Spot
03.2014 - 03.2016
Bachelor of Science - Business Administration And Human Resources
Purdue University Global
Associate of Applied Science - Pharmacy Technician
Universidad Del Este