Lindsey Lee
Athens,AL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Operation Manager
OneGenAway
Decatur, Al , AL
12.2021 - 05.2024
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows and promotional initiatives.
- Conducted periodic assessments to evaluate company's financial performance.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Monitored team progress towards achieving milestones set forth in project plans.
Registered Nurse, ER, Charge Nurse
Crestwood Medical Center
Huntsville, AL
05.2020 - 11.2021
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Administered medications, tracked dosages, and documented patient conditions.
- Created, implemented and evaluated patient care plans with medical team.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
Registered Nurse
Huntsville Hospital System
Huntsville, AL
04.2013 - 10.2021
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Triaged incoming patients in fast-paced emergency settings.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Acted as a liaison between patients, families, providers, and insurance companies.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Prioritized patient needs based on acuity and urgency levels.
Education
Associate of Applied Science - Nursing
Calhoun Community College
Decatur, AL 05-2013
Skills
- Inventory Management
- Logistics Oversight
- Labor Relations
- Financial Management
- Organizational Management
- Customer Service
- Marketing
- Data Analysis
- Data Management
- Sales background
- High-pressure environments
- Retail Operations Management
- Decision-Making
- Warehouse Operations
- Operations Management
- Team Leadership
Accomplishments
Daisy award recipient for exceptional nursing care.
Leadership Award 2023 for Leaders in Non-Profit
References
References available upon request.
Timeline
Operation Manager
OneGenAway
12.2021 - 05.2024
Registered Nurse, ER, Charge Nurse
Crestwood Medical Center
05.2020 - 11.2021
Registered Nurse
Huntsville Hospital System
04.2013 - 10.2021
Associate of Applied Science - Nursing
Calhoun Community College