Janna Browne
Cabazon,CA
Summary
Dynamic professional with a proven track record at The American Legion, enhancing customer loyalty through exceptional service and high-quality cocktails. Expert in health and safety compliance and customer service, demonstrated by implementing strategies that significantly improved operational efficiency at Reborn Coffee. Skilled in multitasking and staff training, consistently ensuring smooth, efficient operations and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
The American Legion
03.2022 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Barista Manager
Reborn Coffee
10.2022 - 03.2024
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Monitored performance metrics, identifying areas for improvement and implementing changes that resulted in increased customer satisfaction and operational efficiency.
School Bus Driver
Morongo Band of Mission Indians
03.2022 - 10.2022
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Drove bus along assigned route, picking up students.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Education
Emergency Medical Technician Certificate -
College of The Desert
Palm Desert, CA05-2023
Associate of Science - Math & Science
Copper Mt. College
Joshua Tree, CA08-2019
Skills
- Strong multitasking
- Customer Service
- Coffee & tea knowledge
- Highly reliable
- Cleanliness and Organization
- Health and safety compliance
- Staff Training and Development
- POS Systems
- Backroom Stocking
- Product Promotion
Certification
- Certified Food Safety Manager (CFSM) - State or Local Health Departments.
- RBS
Timeline
Barista Manager
Reborn Coffee
10.2022 - 03.2024
Bartender
The American Legion
03.2022 - Current
School Bus Driver
Morongo Band of Mission Indians
03.2022 - 10.2022
- Certified Food Safety Manager (CFSM) - State or Local Health Departments.
- RBS
Emergency Medical Technician Certificate -
College of The Desert
Associate of Science - Math & Science
Copper Mt. College
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