Janna Davidson
Davison,MI
Summary
Dynamic manager with a proven track record of excelling in quality assurance and customer relations. Skilled in problem-solving and staff training, enhanced operational efficiency and improved customer satisfaction through strategic planning and effective communication. Committed to ensuring positive outcomes by working closely with patients and clients, which allows patients to re-enter society confidently, without fear of failure.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Arbor Recovery Michigan
Flint, Michigan
02.2023 - Current
- Created effective business plans to focus strategic decisions with long-term objectives.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Used excellent verbal communication skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented operational procedures to ensure quality standards are met.
- Created detailed reports on the performance of individual departments within operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Monitored and maintained inventory for facility.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Formed and sustained strategic relationships with patients.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned delivery routing, team workflows, and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Enforced federal, state, local and company rules for safety and operations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Operations Manager
Therapeutics, LLC
Walled Lake & Pontiac, MI
06.2020 - 02.2023
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Collaborated with team leaders on quality audits.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Managed patient charts, Medicaid, Medicare, and self-pay eligibility.
- Paneled organization with WPS-GHA - Medicare.
- Organized billing for Medicaid and Medicare. Billed both entities for three medical facilities.
- Practiced harm reduction for patients as they entered the facility, and took necessary action if the patient was under the influence of illicit substances or alcohol. Ensuring the safety of the patient and surrounding patients.
Manager of Operations
John Anthony Salon
West Bloomfield, MI
02.2012 - 08.2019
- Managed over 70 hair salons in independent, assisted living, and memory care facilities.
- Worked with residents and families to accommodate any physical or medical limitations.
- Established a great working relationship with directors and care staff, meeting regularly to ensure residents' needs are being met.
- Developed and executed a seamless process for payment for hundreds of clients.
- Interviewed, hired, and placed new hairstylists throughout the organization, ensuring that when placing a stylist, it was a good fit for both the resident and the stylist.
- Prepared monthly invoices to send to residents or family members. Conducted monthly billing by charging each client's payment method monthly.
Paraprofessional
South Redford School District
Redford, Michigan
09.2005 - 07.2013
- Taught daily life skills and behaviors to students to build practical knowledge.
- Organized and labeled student materials when setting up classrooms.
- Kept track of teaching materials and regularly stocked school supplies.
- Supplied one-on-one attention to each student during group activities.
- Supported students throughout academic instruction and assignments.
Education
Some College (No Degree) - Pre Nursing
Oakland Community College
Union Lake, MISkills
- Electronic health records
- Quality assurance
- Problem solving
- Staff training
- Critical thinking
- Conflict resolution
- Attention to detail
- Customer relations
- Dependable and responsible
- Communication
- Time management
- Computer skills
- Problem resolution
Certification
- Certified Case Manager - MCBAP
- Licensed Cosmetologist
References
References available upon request.
Timeline
Operations Manager
Arbor Recovery Michigan
02.2023 - Current
Operations Manager
Therapeutics, LLC
06.2020 - 02.2023
Manager of Operations
John Anthony Salon
02.2012 - 08.2019
Paraprofessional
South Redford School District
09.2005 - 07.2013
Some College (No Degree) - Pre Nursing
Oakland Community College
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