Montana West
Anne Arundel Medical Center
Landover,MD
8
years of professional experience
Customer-focused professional with expertise in health information and service solutions. Skilled in conflict resolution, communication, and problem-solving to enhance patient satisfaction. Collaborates effectively in teams and adapts to evolving needs, driving results through exceptional service and proactive strategies.
Work History
Operations Manager
3 Years 4 Months- Managed inventory to achieve timely and accurate delivery goods and services.
- Developed procedures to improve operational quality and team efficiency.
- Managed inventory to achieve timely and accurate of goods and services.
- Recruited, hired and trained crew members on projects, customer relations and customer service skills.
- Addressed customers concerns, managed returns, exchanges and refunds in accordance with store policy.
- Assisted with maintaining store visual appearance and promoted specific merchandise.
- Handled cash transactions, bank deposits and used company software to approve associate time sheets.
Concierge
1 Year 1 Month- Greeted residents and guests, ensuring a welcoming atmosphere that aligned with company standards.
- answer, record and complete residents' requests, phone calls, questions or concerns.
- assist with scheduling move-ins and move-outs and facility deliveries.
- monitoring surveillance cameras.
- walking the premises to ensure the building is secure.
Security Officer
6 Months- Conducted regular patrols, identifying and addressing potential security risks proactively.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded to alarms, incidents and emergency situations as needed.
- Responded to incidents and emergencies, coordinating with law enforcement when necessary.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Birth Registrar Specialist
1 Year 7 Months- Assist families with obtaining copies of vital records, including birth/death certificates and social security cards.
- Conducted audits on birth records to maintain compliance with state regulations and requirements.
- Maintained strict confidentiality of sensitive information while handling patient records and documents.
- Obtain information by utilizing EPIC, L&D logs and birth certificate worksheets to completed by parents and physicians.
- Expedites the completion of physicians' worksheet by accounting for all missing certificates checking for worksheets in patient charts and coordinating the completion with the incomplete record area in the medical records department.
- Download data onto the Maryland health department website to print and verify birth certificates for the division of vital records in the required 72 hour reporting period.
Health Information Technician 1
1 Year 1 Month- Acquired clinical and administrative documentation for the legal medical record through daily rounds of patient care areas.
- Verifies receipt of hard copy patient records by comparing discharge patient list to hard copy documents received. Updates and verifies accuracy of missing charts list daily.
- Apply appropriate flags to records as requested in accordance with department policy.
- Demonstrated ability to utilize transcription tracking system to research reports and update status when required. Distributes incoming mail according to department standard.
- Records all requests for copies of medical records within the electronic health record (EHR) and provides records in electronic format whenever possible. Responds to urgent external requests for patient records for continuing care and Medicare appeals. Retrieve appropriate documentation from multiple source systems to ensure legal medical record is complete.
- Review and follow through on all incoming requests from patients, other healthcare providers and insurance representatives regarding information on admission and discharge dates.
Education
High School Diploma
Medical Assistant - Health Care
Skills
Electronic health records
HIPAA regulations
Medical terminology
Records management
Medical office procedures
Customer service
Guest services
Telephone etiquette
Training and mentoring
Report writing
CCTV monitoring
Timeline
Health Information Technician 1
Anne Arundel Medical Center
06.2025 - 07.2026Read More
Birth Registrar Specialist
Holy Cross Hospital
09.2023 - 04.2025Read More
Security Officer
Washington Protective Services
12.2022 - 06.2023Read More
Concierge
NFC Amenity Management
11.2021 - 12.2022Read More
Operations Manager
Madrag Stores
06.2018 - 10.2021Read More
Tall Oaks High School
High School Diploma
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Fortis College
Medical Assistant from Health Care
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