Melissa Agee
Marietta,GA
Summary
Dynamic dental office manager with over 4+ years of experience as a results-oriented professional, and practiced listener with well-developed communication skills.Analytic and independent thinker who collaborates well with diverse teams to successfully drive business objectives. Finely tuned ability to prioritize and manage multiple projects simultaneously in a fast-paced environment. Experienced at handling payroll administration and patient relations for a 3 physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with specialty practices to extend patient care reach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Patrick Family Dental
07.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures, OSHA/HIPAA compliant.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Owner, Operations Manager
SLICE
11.2006 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Associate of Science - Education
Broward College
Fort Lauderdale, FL06.1996
Skills
- Electronic health records
- Referral Management
- Policy and Procedure Development
- Insurance Processing
- Policies and Procedures
- Workflow planning
- Insurance billing and claim processing
- Maintenance & Repair on Dental Equipment
- Treatment room setup
- Understanding of confidentiality laws
- Employee training
- Payment plans
- Infection control
- Credit and collections, AR
- Orthodontics understanding
- Proficiency in Eaglesoft and Curve
- Charting
- General restorative dentistry
- Electronic records management
- Customer Service
Affiliations
- AADOM, American Association of Dental Office Managers
Timeline
Operations Manager
Patrick Family Dental
07.2020 - Current
Owner, Operations Manager
SLICE
11.2006 - 03.2020
Associate of Science - Education
Broward College
Similar Profiles
Michelle PatrickMichelle Patrick
Director of Early Childhood Education at Patrick Family ChildcareDirector of Early Childhood Education at Patrick Family Childcare
Autumn PattersonAutumn Patterson
Childcare Worker at Patrick Henry Family YMCAChildcare Worker at Patrick Henry Family YMCA
Amra MujicAmra Mujic
Front Desk Receptionist at Hove Family Dental/ Clive Dental PCFront Desk Receptionist at Hove Family Dental/ Clive Dental PC