Janna Digenaro

Provided my customers with the best service as a waitress. Served drinks to customers and communicated daily specials to enhance their dining experience. I take their orders and put tMonitored customer tables to ensure satisfaction and proactively replenished drinks.stomer tables and replenished drinks. I ask if they would like dessert or anything else. I then thank them, and give them there check. For banquets I set up banquet rooms according to their wishes or what type of occasion it is.I then set up tables clean and make sure im set up for buffet style or sit down. In the banquet room we do serve cocktails upon request so I do have skills for serving drinks. I also work for a separate establishment only serving drinks at bar woods in. With all my quests or positions in resturant or else where I am very professional non argumentative if a guest is upset or unhappy I immediately try to diffuse the problem by offering other solutions. Example: a different kind of cocktail special menu to keep things simple or sample with two flavors of cake for chocolate or vanilla lovers.If things are not resolved my final step is to approach my manager to help assist.

• Provided friendly and efficient service to all customers at Bellevue cafe.
• Managed multiple tables while maintaining a high level of customer satisfaction.
• Collaborated with kitchen staff to ensure timely food delivery and presentation.
• Processed payments accurately using cash registers or POS systems.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Trained new employees to perform duties.
• Stocked service areas with supplies during slow periods.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Took reservations and to-go orders to streamline the process for both customer and restaurant.
• Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Maintained cleanliness and organization of the bar area.
• Assisted customers with menu selections and beverage recommendations.
• Collaborated with kitchen staff to ensure timely service delivery.
• Handled cash transactions and processed payments accurately.
• Engaged with patrons to create a welcoming and enjoyable atmosphere.
• Greeted customers and provided excellent customer service.
• Performed opening and closing duties including restocking supplies.
• Developed good working relationships with fellow employees through effective communication.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Resolved customer complaints in a professional manner.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Poured wine, beer, and cocktails for patrons.
• Monitored guests' alcohol consumption level to prevent over-intoxication or underage drinking.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Follow alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Assisted in setting up the bar for a service shift.
• Stocked ice bins and coolers as needed throughout the shift.
• Kept track of bar tabs and transferred open tabs to the dining area for wait staff.
• Cleaned glasses with sanitizing solution after each use.
• Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
• Planned and coordinated special events to boost customer numbers and profits.
• Effectively multitasked within a fast-paced environment.
• Made friendly conversation with customers to provide an enjoyable bar experience.
• Arranged bottles and glasses behind the bar to make attractive displays.
• Cleaned up spills and broken glassware and safely disposed of sharp pieces.
• Neatly sliced and pitted fruit for garnishing drinks.
• Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
• Described drink flavors and taste profiles to customers to help with ordering decisions.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Balanced daily registers and generated sales reports for management.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Operated a cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Processed payments accurately and efficiently with the POS system.
• Managed inventory of liquor, mixers, and supplies effectively.
• Prepared and served a variety of beverages to customers.
• Garnished dishes and beverages to serve visually appealing menu items.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Set up tables between patrons to reduce wait times.
• Checked with guests to get feedback on food served, resolve issues, brought additional items and refill beverages.
• Maintained polite and professional demeanor to patrons by encouraging inquiries and order placements.
• Demonstrated knowledge of wine selection, pairings, vintages.
• Participated in team meetings to discuss new menu items or changes in policy.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.
• Performed basic math calculations when computing bills for customers' meals.
• Utilized a POS system to total meal costs and add taxes for final bill calculation.
• Served alcoholic beverages responsibly in accordance with state laws.
• Provided accurate change for cash transactions using a cash register system.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Communicated daily specials to customers.
• Supplied customers with fresh beverages to enhance their dining experience when necessary.
• Prepared checks accurately and processed payments promptly.
• Bused tables as needed during peak hours.
• Organized take-out orders efficiently according to customer requests.
• Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
• Answered questions about menu items, ingredients, and pricing.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintained proper sanitation.
• Maintained a clean workstation by restocking supplies, wiping down counters.
• Assisted other wait staff members during heavy customer traffic.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Took orders for food and drinks and delivered them to guests.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Developed positive relationships with regular customers through friendly conversation.
• Prepared beverage orders following café recipes and presentation guidelines.
• Collaborated with kitchen staff to ensure timely food delivery.
• Maintained cleanliness of dining area and ensured proper table settings.
• Assisted in training new staff on cafe procedures and standards.
• Took and processed customer orders accurately and efficiently.
• Provided excellent customer service in a busy cafe environment.

• Assisted guests with check-in and check-out processes efficiently.
• Provided local area information and recommendations to enhance guest experiences.
• Coordinated transportation services for guests, including shuttles and taxis.
• Resolved guest inquiries and complaints promptly to ensure satisfaction.
• Managed reservations for dining, entertainment, and events in the area.
• Collaborated with hotel staff to deliver seamless guest services during stays.
• Maintained knowledge of hotel amenities and services for effective guest support.
• Organized special requests for guests, ensuring all details were met accurately.
• Arranged special accommodations for guests to enhance visitor experiences.
• Prepared invoices for guests, delivering to rooms on day of check-out and answering follow-up questions.
• Greeted guests and provided assistance with their inquiries.
• Provided concierge services including luggage storage, currency exchange and ticketing needs of international travelers.
• Performed daily maintenance tasks such as restocking supplies, cleaning work areas and ensuring lobby was presentable at all times.
• Resolved any customer service issues in a timely manner while demonstrating excellent customer relations skills.
• Answered incoming calls from customers seeking directions or advice on nearby attractions.
• Created promotional materials such as flyers and brochures highlighting available amenities.
• Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
• Managed guest requests for special services such as flowers or meals.
• Collaborated with front desk staff to ensure smooth check-in and check-out processes for guests.
• Maintained an up-to-date directory of city maps, tour guides and other necessary materials for visitors' use.
• Organized transportation services such as limousines, taxis and shuttles for guests' convenience.
• Coordinated with housekeeping staff to ensure all rooms were properly prepared for arriving guests.