JANNA KAWTARI
Jersey City,NJ
Summary
High-energy customer service professional eager to contribute skills and experience to a new and challenging role. Customer service Superior communication skills Scheduling Personable and outgoing Professional demeanor High efficiency Telephone skills
Overview
3
3
years of professional experience
Work History
Gym Receptionist
Base Fitness
JERSEY CITY, NJ
12.2021 - Current
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Monitored check-ins to identify delinquent accounts and collect payments.
Cashier
bwè kafe
Jersey City, NJ
09.2021 - 02.2022
- Greeted customers warmly with a smile
- Took customers orders promptly and correctly
- Prepared beverages and filled food orders for customers
- Helped customers with any concerns they had
- Assisted the Baristas working during the shift
- Maintained the cleanliness and order of the cafe
Cashier
Crepe & Bake Food Truck/Trailer
Jersey City, NJ
06.2020 - 10.2021
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about new food items and promotions to increase sales
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Processed new orders quickly and accurately, completing a large amount of daily transactions.
Clerk
Hudson County Schools of Technology
Jersey City, NJ
05.2021 - 09.2021
- Increased office productivity by digitizing and reorganizing students files
- Provided excellent clerical support by entering data, managing documents, responding to emails, and overseeing the operation of office equipment
- In charge of basic bookkeeping and banking transactions
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly
- Wrote professional business memos, letters, and marketing copy to support business objectives and growth.
Pharmacy Technician & Cashier
Duane Reade
Jersey City, NJ
02.2021 - 04.2021
- Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
- Dispensed medications to patients according to the pharmacist's orders
- Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients
- Ordered medicines on a daily basis to ensure that demands and needs were met.
Assistant Secretary
Hudson County Schools of Technology
Secaucus, NJ
06.2019 - 03.2020
- Wrote professional memos and letters adhering to distribution deadlines
- Answered phone calls and asked pertinent questions to determine which department or staff member could assist
- Provided excellent administrative support to office staff, promoting office operations excellence
- Greeted incoming customers with a professional demeanor and offered helpful, friendly advice
- Established effective systems for record retention by creating a database for correspondence tracking.
Education
Bachelor of Science -
Rutgers University
2024
High School Diploma - undefined
High Tech High School
2020
Skills
- Greeting and Seating Clients
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Polishing Equipment
Timeline
Gym Receptionist
Base Fitness
12.2021 - Current
Cashier
bwè kafe
09.2021 - 02.2022
Clerk
Hudson County Schools of Technology
05.2021 - 09.2021
Pharmacy Technician & Cashier
Duane Reade
02.2021 - 04.2021
Cashier
Crepe & Bake Food Truck/Trailer
06.2020 - 10.2021
Assistant Secretary
Hudson County Schools of Technology
06.2019 - 03.2020
Bachelor of Science -
Rutgers University
High School Diploma - undefined
High Tech High School
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