Janna Osborne
Hyden,KY
Summary
Dynamic professional with a proven track record at Mountain Comprehensive Care, excelling in client advocacy and service planning. Skilled in case assessment and ethical practice, I enhanced service delivery and empowered clients through education and streamlined processes, ensuring compliance and satisfaction. Committed to fostering effective communication and resolving issues to drive loyalty.
Overview
26
26
years of professional experience
Work History
Targeted Case Manager
Mountain Comprehensive Care
Hyden, KY
02.2021 - Current
- Improved service delivery for clients through regular communication with multidisciplinary teams.
- Educated clients on available resources and their rights within the system, empowering them to advocate for themselves effectively.
- Maintained current CPR and first-aid certification through American Red Cross to perform first responder duties in emergency situations.
- Streamlined documentation processes, ensuring timely submission of reports and compliance with regulations.
Service Coorinator
Kentucky River Community Care Inc.
Hazard, KY
01.2000 - 02.2021
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Education
Special Education
EKU
Richmond12-1996
Skills
- Client advocacy
- Ethical practice
- Service planning
- Case assessment
Timeline
Targeted Case Manager
Mountain Comprehensive Care
02.2021 - Current
Service Coorinator
Kentucky River Community Care Inc.
01.2000 - 02.2021
Special Education
EKU