Janna Suter
Bastrop,La
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Home Depot
08.2022 - 08.2023
- Assist three customer chats at a time with valued customers to assist with any request that they may have or find resolutions if they need assistance fixing a problem on their order or account
- Navigate the Home Depot Management System, Order system, online register program, Teams, and Live Engage chats at once to make necessary changes to customer accounts and orders when requested
- Call venders, manufacturers or delivery agents to fix, adjust or locate customer orders
- Find product specifications and place orders for excellent customers so they can have amazing new items in their homes as soon as possible.
Wheeled Vehicle Mechanic
Okinawa Japan, U.S Army
05.2017 - 05.2021
- Maintain all the vehicles in the unit, install new parts, diagnose problems and find the solution when a vehicle is not operating at optimum level.
Outlet Supervisor
Sheraton Wilmington South
08.2015 - 05.2017
- Ensure the bar, room service, restaurant and guest have a wonderful experience by reviewing customer feedback on customer experience review cards as well as speaking to the customers
- Verify the outlets such as the kitchen, bar and room service are stocked by order cooking ingredients, alcohol, napkins, straws and any additions items needed for the outlets or upcoming events
- Set up for guest events such as setting tables with covers and place settings and chairs for a reception in the ballroom or chairs and decor for an outside wedding
- Help clean and restock the restaurant or bar when personnel need assistance.
Education
Bachelor's Degree - Business Administration
Northwestern State University
Skills
- Initiative to learn new things
- Adept at communication and teamwork
- Proficient in Microsoft Word, PowerPoint, and Spreadsheet
- Excellent with planning and organizing
- Skilled with problem-solving
- Excellent time management
Volunteer Experience
- 05/01/21, 06/01/23, Dog Director, Okinawa Stray Pet Rescue, Help stray dogs abandoned in Okinawa by bathing them, removing any fleas and ticks, and transporting them to waiting fosters homes.
- 05/01/21, 07/01/23, Family readiness support role, Assist overseas soldiers and their families during deployments with things they may require such as assistance with grocery shopping for a spouse with a new baby or assisting with cleaning for a spouse who needs a little time off duty.
Timeline
Remote Customer Service Representative
Home Depot
08.2022 - 08.2023
Wheeled Vehicle Mechanic
Okinawa Japan, U.S Army
05.2017 - 05.2021
Outlet Supervisor
Sheraton Wilmington South
08.2015 - 05.2017
Bachelor's Degree - Business Administration
Northwestern State University