Jannaby Bermudez Acevedo
Summary
Dedicated front-of-house team member with strong customer service and problem-solving skills. Known for creating welcoming atmospheres and exceeding guest expectations through attentive service. Demonstrates effective communication and adaptability while collaborating with diverse teams to enhance customer satisfaction and resolve issues promptly.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Panda Express
Tavares
09.2025 - Current
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Provided excellent customer service and maintained a friendly atmosphere.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
- Maintained cleanliness and organization in dining and service areas.
- Communicated effectively with team members to coordinate tasks and responsibilities.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Executed cashier responsibilities, including handling transactions and maintaining cash accuracy. such as accepting payments, issuing change, and balancing the cash drawer.
Hardlines TA
Walmart
The Villages
03.2025 - 07.2025
- Proposed creative strategies and solutions that improved team outcomes.
- Collaborated with diverse coworkers to address product-related issues and achieve project goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Enhanced customer experience by providing tailored solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
Education
Associate of Arts - Health Sciences
Valencia College
Orlando, FL07-2026
Skills
- Customer service
- Effective communication
- Teamwork
- Problem resolution
- Attention to detail
- Organizational skills
- Multitasking
- Social perceptiveness
- Creating welcoming environment
- Critical thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Competitive Dancer/Free-Time Dancer (2015-Present)
I participated in competitions and events that needed performers. I led my group of students, choreographing dances and organizing activities such as crafts. - Babysitter (2022-2023)
I occasionally cared for children on both weekdays and weekends while their parents worked. I engaged them in arts and crafts, as well as imaginative play. I also assisted the kids with their homework and cooked for them upon request. - Theater (Acting/Backstage), (2015 - 2018)
I was involved in a couple of school plays that I coordinated with fellow classmates, in which I performed. I also assisted in costume making and other backstage preparations and conductions to ensure a successful performance. - Photography (2020-Present)
In my free time, I have developed an interest in photographing beautiful views and discovering the beauty in various landscapes.
Timeline
FOH Team Member
Panda Express
09.2025 - Current
Hardlines TA
Walmart
03.2025 - 07.2025
Associate of Arts - Health Sciences
Valencia College