Jannah Sharif
Raleigh,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Rural Mail Carrier Associate
UNITED STATES POSTAL SERVICE EMPLOYEES
12.2023 - 06.2024
- Sorted and placed mail into mailboxes and post office boxes with high accuracy
- Sorted mail by address appearance order for easy access in the field
- Loaded and secured items in trucks to avoid parcel damage during delivery
- Sold stamps to customers along the route and counted back bills and change to avoid errors
- Signed and received mail that required signatures at the time of delivery and loading
- Delivered mail and packages to customers on a predetermined route while processing check submissions, money orders, and stamp purchases in the field.
Roadside Assistance Agent
Agero
10.2022 - 12.2023
- Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
- Place outbound calls to the list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
- Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
- inbound calls for roadside assistance and other service requests from client's customers and/or client account representatives for assistance with items such as: a vehicle that won’t start , flat tire(s), keys locked inside a car, vehicle out of gas, vehicle in an accident.
Insurance Specialist
Manpower
05.2021 - 09.2022
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
- Reviewed Insurance benefits for patients to determine prescription coverage
- Documented all communication with patients, medical doctors, and insurance agencies and inputted information into system
- Followed guidelines when reviewing patient health insurance information.
Business Development Representative
Sport Durst Automotive
10.2018 - 01.2021
- I'm a multi-skilled business development professional with a proven track record of generating leads, building pipelines, and closing sales
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Brought in new customers through successful networking strategies and promotional approaches
- Maintained updated records in CRM to meet requirements of sales team and GDPR regulations
- Expanded business through effective network development, identifying new and prospective clients.
- Set a minimum of 8 sales appointments and 20 service appointments daily.
Customer Service Specialist
Insight Pest Solutions
05.2018 - 10.2018
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, special service requests
- Dispatch Customer service appointments to the technicians
- Educated customers about billing, payment processing and support policies and procedures
- Process Account payments
- MS Office
- Problem resolution
- Route Navigation
- Team management.
Education
High School -
Penn Foster Career School
Scranton, PA01.2021
Skills
- Mail-sorting and delivery sequence
- Organization
- Team building
- Outbound Calls
- Strong multitasking
- Patience and understanding
- Reliability and punctuality
- CRM Management
- Cold-calling
- Salesforce
- Good communication skills
- Customer Relations
Timeline
Rural Mail Carrier Associate
UNITED STATES POSTAL SERVICE EMPLOYEES
12.2023 - 06.2024
Roadside Assistance Agent
Agero
10.2022 - 12.2023
Insurance Specialist
Manpower
05.2021 - 09.2022
Business Development Representative
Sport Durst Automotive
10.2018 - 01.2021
Customer Service Specialist
Insight Pest Solutions
05.2018 - 10.2018
High School -
Penn Foster Career School