Jannah Wilson
Philadelphia,PA
Summary
A dedicated and adaptable student with strong communication and interpersonal skills, eager to learn and apply knowledge in engineering, transportation innovation, and IT infrastructure. Skilled in problem-solving, research, customer service, and data management. Currently interning in IT, editing knowledge bases, managing inventory, and organizing technical products. Passionate about developing efficient public transit systems, and seeking opportunities to contribute in the automotive and transportation industries.
Overview
1
1
year of professional experience
Work History
Technology and Information Systems Intern
Wissahickon Charter School
Philadelphia, PA
03.2025 - Current
- Developed, documented and revised system design procedures and quality standards.
- Assisting with IT support and system maintenance for faculty and students.
- Troubleshooting hardware and software issues across multiple devices.
- Managing and updating school technology infrastructure.
Guest Service Representative
Nothing Bundt Cakes
Ardmore, PA
05.2024 - 12.2024
- Collaborated with a dynamic team to cashier, serve, and cultivate a warm and welcoming atmosphere for customers, in person and over the phone.
- Highest-rated Guest Service Representative for five consecutive months
- Operated the POS system to process customer orders and handle cash transactions.
- Adapted to system issues by troubleshooting, and ensuring seamless operations during technical difficulties.
- Resolved guest complaints by addressing concerns and correcting purchase errors, while maintaining a positive atmosphere.
Education
Associate of Science - Computer Science
Northampton Community College
Bethlehem, PA05-2026
Some College (No Degree) -
Tech Impact ITWorks
Philadelphia, PA04-2025
High School Diploma -
Philadelphia High School For Girls
Philadelphia, PA06-2023
Skills
- CompTIA A Certification
- Cisco IT Essentials: PC Hardware and Software Certification
- IT Support & Troubleshooting
- Knowledge Base Updating & Documentation
- Computer Maintenance & Compliance Standards
- Microsoft Office 365
Affiliations
- Maglev Train Project: Designing and testing a magnetic levitation train model. (Upcoming)
- Automotive & Transportation Innovation: Researching sustainable and high-speed transit solutions, along with studying how AI technology influences the automotive and transportation sectors. (Upcoming)
Timeline
Technology and Information Systems Intern
Wissahickon Charter School
03.2025 - Current
Guest Service Representative
Nothing Bundt Cakes
05.2024 - 12.2024
Associate of Science - Computer Science
Northampton Community College
Some College (No Degree) -
Tech Impact ITWorks
High School Diploma -
Philadelphia High School For Girls
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