Jannah Wilson
Bethlehem,PA
Summary
A dedicated and adaptable student with a growing foundation in accounting and IT, recognized for strong analytical thinking, attention to detail, and a collaborative mindset. Experienced in supporting technical operations and digital infrastructure through an IT internship, while currently building skills in financial analysis, and accounting principles. Eager to integrate IT knowledge with accounting skills to drive problem-solving, process efficiency, and effective organizational decision-making.
Overview
2
2
years of professional experience
Work History
Front Desk Assistant
Northampton Community College
Bethlehem, Pennsylvania
10.2025 - Current
- Greets and assists students, faculty, and visitors at the reception area.
- Schedules appointments and coordinates room usage for students interested in tutoring.
- Answers phone inquiries in a professional manner and directs calls to the appropriate staff members.
- Provides information about college programs and services to prospective students.
College Life Governance Committee Member
Northampton Community College
Bethlehem, Pennsylvania
10.2025 - Current
- Collaborates with peers to develop and implement student engagement initiatives.
- Support budget planning by tracking expenses related to committee projects.
- Develops, reviews, and makes recommendations on policies related to college life, including student rights, nominations, student recipients for awards, the annual calendar of cultural events, and the allocation of funds for special events.
Technology and Information Systems Intern
Wissahickon Charter School
Philadelphia, PA
03.2025 - 05.2025
- Developed, documented and revised system design procedures and quality standards.
- Assisted with IT support and system maintenance for faculty and students.
- Troubleshot hardware and software issues across multiple devices.
- Managed and updated the school technology infrastructure.
Guest Service Representative
Nothing Bundt Cakes
Ardmore, PA
05.2024 - 12.2024
- Collaborated with a dynamic team to cashier, serve, and cultivate a warm and welcoming atmosphere for customers, in person and over the phone.
- Highest-rated Guest Service Representative for five consecutive months.
- Operated the POS system to process customer orders and handle cash transactions.
- Adapted to system issues by troubleshooting and ensuring seamless operations during technical difficulties.
- Resolved guest complaints by addressing concerns and correcting purchase errors, while maintaining a positive atmosphere.
Education
Associate of Applied Science - Accounting
Northampton Community College
Bethlehem, PA08-2026
ITWorks -
Tech Impact
Philadelphia, PA04.2025
High School Diploma -
Philadelphia High School for Girls
Philadelphia, PA06.2023
Skills
- CompTIA A Certification
- Cisco IT Essentials: PC Hardware and Software Certification
- IT Support & Troubleshooting
- Accounting Principles
- Microsoft Office 365
- Guest Services
Timeline
Front Desk Assistant
Northampton Community College
10.2025 - Current
College Life Governance Committee Member
Northampton Community College
10.2025 - Current
Technology and Information Systems Intern
Wissahickon Charter School
03.2025 - 05.2025
Guest Service Representative
Nothing Bundt Cakes
05.2024 - 12.2024
Associate of Applied Science - Accounting
Northampton Community College
ITWorks -
Tech Impact
High School Diploma -
Philadelphia High School for Girls