Jannah Angela De Guzman
Oregon,OH
Summary
A knowledgeable and dedicated person with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Nursing position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
RMH Franchise
04.2019 - Current
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Nursing
Clay High School
Oregon, OH06.2025
Skills
- Team-Building Exercises
- Customer Service and Assistance
- Excellent Written and Oral Communication
- Ability to Work Independently
Certification
- First Aid/CPR Certified
- State Tested Nursing Assistant
Timeline
Customer Service Specialist
RMH Franchise
04.2019 - Current
Associate of Science - Nursing
Clay High School
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