Jannatul Ferdous

• Serve as the only second shift logistics attendant and point of contact for line and base logistics, troubleshooting operational issues and resolving concerns before escalation to Atlanta.
• Proficient in sap ECC and EWM, managing warehouse bins, allocation and creating bin locations, wave management, aged assets, job aids, and day to day work issues.
• Completed a greenbelt improvement project as the operation safety leader and EIG member, implementing designated warehouse walkways to improve safety, organization, and material flow.
• Support kit room and HUB/MRO operations, partnering with Hangar Front Desk and the team on process improvement, special projects, training, and operational needs.
• Trusted by leadership for problem solving, training, and special assignments, while supporting safety initiatives and editor of MSP Newsletter.

• Navigated Empower system to stage pre-pulls for logistics.
• Domestic and International shipment via air or ground while staying in compliance with local and Global regulation.
• Resolved problems using issue management tool to track incidents.
• Trained new supply attendants on job functions and logistics applications to enhance team readiness.
• Collaborated with service recovery team to create and close purchase orders for shortages, ensuring inventory accuracy.
• Research, Investigate lost part incidents. Created and executed an action plan to find lost parts.

• As a lead of Sales Floor team, I delivered an unbeatable guest experience through welcoming interactions and extensive product knowledge.
• Served as an on-the-spot problem-solver for the team.
• Acted as a brand integrity ambassador, providing product recommendations and maintaining displays.

Currently enrolled in University of Minnesota under College of Science for pursuit of Economics major and Philosophy minor (online).