Janne McLeod
Fort Washington,MD
Summary
Certified Pharmacy Technician with over four years of experience in a fast-paced hospital and retail environment. Trained in pharmacy functions to efficiently handle prescription refills, insurance inquiries, and POS system transactions. Extensive knowledge of medical terminology and HIPPA compliance. Excellent communication and time management skills.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician Floater
Kaiser Permanente
10.2022 - Current
- Calculates dosage, fills prescriptions, and prepares prescription labels with absolute accuracy.
- Answers incoming phone calls and addresses questions from members and healthcare providers.
- Stocks, labels, and inventories medication to keep accurate records.
- Promotes member confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solves member problems in-person or over telephone by providing assistance with filling prescriptions, navigating systems, and locating items.
- Provids exceptional customer service, fostering positive relationships with both new and returning members at the pharmacy counter.
Pharmacy Technician
Anne Arundel Medical Center
01.2022 - 10.2022
- Prepack bulk medicines; fill bottles with prescribed medications; type and affix labels on containers
- Maintain proper storage and security conditions for drugs
- Fill prescriptions by retrieving, calculating, and dispensing pharmaceuticals
- Adhere to company policy regarding good faith dispensing during prescription dispensing activities
- Collect patient information
- Deliver medications or pharmaceutical supplies to the floors
- Assist nurses with questions regarding patients
- Answer telephones responding to questions or requests.
Pharmacy Technician
CVS Pharmacy
08.2020 - 12.2021
- Received written prescription or refill requests and verified that information is complete and accurate
- Established and maintained patient profiles including a list of medications taken by the individual patient
- Helped pharmacy department with inventory processes to provide smooth customer experiences
- Charged customers for paid prescriptions and over-the-counter medications
- Made telephone calls to physicians, customers, and insurance providers
- Calculated doses and volumes based on pharmaceutical notes
- Completed retail pharmacy sales on the assigned cash register
- Filled prescriptions by retrieving, counting, and dispensing pharmaceuticals
- Verified customer information with the prescription label.
Bank Teller
Bank of America
10.2018 - 07.2020
- Executed over 200 banking transactions daily
- Cross sold financial products to customers at every opportunity to meet sales goals
- Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and customer transactions
- Developed and maintained good working relationships with customers and co-worker.
Head Cashier
Home Depot
09.2016 - 10.2018
- Processed 25+ purchases and return transactions per hour with extreme attention to detail
- Approved POS transactions and markdowns for mainline registers, Self-Checkout, Pro Desk and Tool Rental
- Provided first level escalation for customer issues
- Performed daily audits and balanced cash drawers
- Looked for and supplied product knowledge to customers in selling opportunities
- Followed policies and procedures to minimize shrink
- Coached and trained new cashiers as needed by utilizing all methods
- Train new employees when necessary.
Education
Diploma -
Arundel High School
Gambrills, MD01.2016
Skills
- Excellent communication skills
- Positive and engaging attitude
- Excellent customer service skills
- Complex problem solving
- Critical thinking
- Detail oriented
- Problem-solving skills
- Team Collaboration
Timeline
Pharmacy Technician Floater
Kaiser Permanente
10.2022 - Current
Pharmacy Technician
Anne Arundel Medical Center
01.2022 - 10.2022
Pharmacy Technician
CVS Pharmacy
08.2020 - 12.2021
Bank Teller
Bank of America
10.2018 - 07.2020
Head Cashier
Home Depot
09.2016 - 10.2018
Diploma -
Arundel High School