Jannell Mack
Gary,IN
Summary
Dynamic Residential Service Supervisor with IDHS, skilled in performance evaluation and team supervision. Proven ability to enhance safety compliance and foster positive relationships with clients. Adept at crisis intervention and schedule coordination, ensuring high standards of care and support. Committed to empowering individuals through effective documentation management and compassionate guidance.
Overview
11
11
years of professional experience
Work History
Residential Service Supervisor
IDHS
Park Forest, IL
09.2023 - Current
- Conducts regular performance evaluations of staff members.
- Maintains adherence to safety regulations, policies, and procedures within residential services environment.
- Coordinates coverage schedules, maintains filing systems, answers phone communications, and replies to emails.
- Supervises a team of residential service staff and monitors their performance to ensure that all tasks are completed in accordance with established standards.
- Participates in weekly staff meetings to discuss current projects or initiatives being undertaken by the department.
Mental Health Technician
IDHS
Chicago, IL
10.2014 - 09.2023
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Developed positive relationships with patients while maintaining professional boundaries.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
Education
Some College (No Degree) - Criminal Justice
Harold Washington College
Chicago, ILSkills
- Performance evaluation
- Safety compliance
- Crisis intervention
- Team supervision
- Schedule coordination
- Documentation management
References
References available upon request.
Timeline
Residential Service Supervisor
IDHS
09.2023 - Current
Mental Health Technician
IDHS
10.2014 - 09.2023
Some College (No Degree) - Criminal Justice
Harold Washington College
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