Ajah Williams
Woodlyn,PA
Summary
Dynamic Residential Service Supervisor at The Hickman Group with expertise in team management and work order optimization. Achieved enhanced property aesthetics and reduced staff turnover by fostering a supportive environment. Skilled in building inspections and resident monitoring, ensuring safety and satisfaction through effective communication and proactive problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Residential Service Supervisor
The Hickman Group
West Chester, PA
09.2023 - Current
- Optimized work order processing systems resulting in increased efficiency among service technicians.
- Conducted regular property inspections to identify potential hazards or safety issues before they became larger problems.
- Facilitated open lines of communication between residents, staff, and property management teams for seamless service delivery.
- Enhanced overall property aesthetics through regular monitoring of landscaping projects ensuring curb appeal remains attractive throughout the year.
- Reduced turnover rates among staff members by creating a supportive work environment that encourages professional growth opportunities.
- Evaluated employee performance regularly to identify areas for growth and professional development opportunities.
- Cultivated positive relationships with community leaders by participating in local events promoting the residential services department''s commitment to excellence in customer service standards.
- Managed emergency situations effectively, ensuring the safety and well-being of residents and staff through proper communication and response protocols.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
Correctional Officer
Delaware County Correctional Facility
Glen Mills, PA
09.2021 - 08.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Supervisor
Melmark
Berwyn, PA
05.2005 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Diploma - Child Care
Chester High School
Chester Pa 06.2001
Skills
- Team management
- Work order management
- Property maintenance
- Building inspections
- Staff scheduling
- Daily living assistance
- Resident monitoring
- Teamwork
- Patient support
Certification
Med tech
Timeline
Residential Service Supervisor
The Hickman Group
09.2023 - Current
Correctional Officer
Delaware County Correctional Facility
09.2021 - 08.2023
Supervisor
Melmark
05.2005 - 08.2021
Diploma - Child Care
Chester High School