Richard Bristol
Eagan,MN
Summary
Dependable professional with a strong background in customer service and team leadership. Proven ability to manage diverse customer needs, ensuring satisfaction and service quality. Skilled in training staff and addressing concerns to foster long-term customer loyalty.
Overview
15
15
years of professional experience
Work History
Residential Service Supervisor
Barthuly Irrigation Inc.
Westfield , IN
03.2022 - 08.2026
- Oversaw daily management of over 4,500 residential customers to ensure satisfaction and service quality.
- Conducted site inspections to verify compliance with safety and operational standards.
- Trained staff on safety protocols and equipment usage, increasing adherence to regulations.
- Resolved customer complaints promptly while maintaining high customer service standards.
Install Foreman
Hittle Landscaping
Westfield, USA
06.2020 - 03.2022
- Managed irrigation construction projects across multiple communities, meeting budget and timeline requirements for successful delivery.
- Oversaw quality assurance across projects, improving project standards and increasing client satisfaction.
- Designed and installed residential and commercial irrigation systems, enhancing customer engagement and satisfaction.
Lead Commercial Irrigation Technician
Full Care Landscaping
Indianapolis, USA
12.2019 - 06.2020
- Lead direct customer communication for multiple properties, several CRM platforms to ensure accurate customer account information and scheduling were routinely met, and that customers received excellent customer experience throughout their process.
- On-site Lead, managed and inspected properties for quality checks, ensuring timelines were met, while supporting on-site teams and day-to-day functions.
- Diagnosed and resolved system malfunctions to restore functionality. and performed timely repairs as needed
Lead Landscaper
Rothey Landscaping
Breckenridge, USA
07.2012 - 11.2019
- Oversaw 50+ residential projects, managing irrigation installations, lawn care, and weed mitigation while specializing in native and indigenous trees, flowers, and shrubs.
- Led customer communication and team planning, ensuring project scheduling, personnel coordination, inventory management, and quality checks to enhance customer satisfaction.
- Skid steer and excavator operator, design – Construction projects involving native rock walls, patios, timber walls, stair construction, and custom outdoor living spaces.
Assistant Supervisor
Breckenridge Resort
Breckenridge, USA
11.2011 - 11.2019
- Managed instructor scheduling using RPOS CRM system, ensuring optimal class coverage.
- Expanded class offerings based on student feedback and performance metrics, aligning with customer demand.
- Coordinated classes for diverse sizes and abilities, boosting customer satisfaction and retention rates.
- Ranked consistently in top 25 out of 800 instructors on the mountain.
Education
Associates of Applied Science Degree - Business Administration
Minnesota School of Business
Minneapolis, MN01-2010
Skills
- Project management
- Customer relationship management
- CRM management
- Direct sales
- Team leadership
- Team training coordination
- Irrigation system maintenance
Timeline
Residential Service Supervisor
Barthuly Irrigation Inc.
03.2022 - 08.2026
Install Foreman
Hittle Landscaping
06.2020 - 03.2022
Lead Commercial Irrigation Technician
Full Care Landscaping
12.2019 - 06.2020
Lead Landscaper
Rothey Landscaping
07.2012 - 11.2019
Assistant Supervisor
Breckenridge Resort
11.2011 - 11.2019
Associates of Applied Science Degree - Business Administration
Minnesota School of Business