Jannelle Dumas
Manchester
Summary
Dedicated server and bartender with exceptional customer service skills, strong cash handling expertise, and a commitment to cleanliness standards. Proven ability to enhance guest satisfaction through engaging interactions.
Overview
20
20
years of professional experience
Work History
Server/Bartender
Tuscan Kitchen
Burlington Ma
08.2021 - 08.2025
- Provided exceptional customer service, addressing guest inquiries and ensuring satisfaction.
- Facilitated smooth dining experiences by efficiently coordinating food delivery with kitchen staff.
- Assisted in training new servers on menu items and restaurant protocols to enhance team performance.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Crew Member
Five Guys
Chelmsford, MA
12.2019 - 03.2020
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Prepared food items following standardized recipes to maintain quality and consistency.
- Operated kitchen equipment safely and efficiently, adhering to health and safety regulations.
- Collaborated with team members to streamline operations and enhance productivity during peak hours.
- Implemented cleanliness standards in work area, contributing to positive dining experience for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Dunkin Donuts
Crew Member
Hamilton MA
02.2016 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Hostess, Busser, Expo Runner
Teresas Italian Eatery
Middleton MA
09.2012 - 06.2017
- Managed guest reservations and seating arrangements to optimize dining efficiency.
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Trained new team members on customer service protocols and restaurant procedures.
- Implemented improvements in table turnover rates, enhancing overall guest satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Coordinated special events and large group bookings, maximizing restaurant capacity usage.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Nail Technician
Marybeth's Nail Spa
Hamilton MA
07.2013 - 05.2015
- Delivered high-quality nail services, ensuring client satisfaction and repeat business.
- Maintained cleanliness and sanitation standards in compliance with health regulations.
- Provided personalized nail care consultations to enhance customer experience and loyalty.
- Trained junior technicians on techniques and best practices for nail services.
- Managed inventory of nail products, ensuring availability of essential supplies for seamless operations.
- Established strong client relationships through exceptional customer service and communication skills.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
Hostess/Busser
The Village
Essex MA
12.2005 - 09.2010
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Trained and mentored new staff in customer service protocols and operational procedures.
- Responded promptly to guest inquiries, ensuring high levels of satisfaction and engagement.
- Coordinated with kitchen and waitstaff to streamline communication during peak hours.
Education
High School Diploma -
Salem High School
Salem MA06-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Cleanliness standards
- Menu memorization
- High volume dining
Timeline
Server/Bartender
Tuscan Kitchen
08.2021 - 08.2025
Crew Member
Five Guys
12.2019 - 03.2020
Dunkin Donuts
Crew Member
02.2016 - 10.2018
Nail Technician
Marybeth's Nail Spa
07.2013 - 05.2015
Hostess, Busser, Expo Runner
Teresas Italian Eatery
09.2012 - 06.2017
Hostess/Busser
The Village
12.2005 - 09.2010
High School Diploma -
Salem High School