Jannelle Gandy
Jacksonville,FL
Summary
Experienced and detail-oriented team player, auditor and customer service representative focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
QA Auditor/ Review Analyst
Lenderworks
10.2021 - Current
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Tracked funds, prepared deposits and reconciled accounts.
- Participated in audits, ensuring compliance with industry regulations and standards.
- Maintained compliance with applicable regulations and laws governing consumer credit.
QA Auditor/ Review Analyst
LoanLogics
01.2021 - 09.2021
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
Loss Mitigation Relationship Manager
TIAA Bank
05.2020 - 03.2021
- Handled incoming calls related to Loan Modification status updates, loss Mitigation options, Foreclosure, Forbearance, and short sale options
- Assisted customer service with phone payments when needed and documented information accordingly.
Mortgage Processor- Junior Underwriter
Digital Risk
10.2019 - 04.2020
- Managed a pipeline of 15-20 frontline loans from start to closing and audited files for accuracy
- Contacted customers and loan officers for additional documents and/or information to clear conditions
- Reviewed underwriting approval for loan terms, rate, and program
- Requested payoffs, verification of employment, paystubs, home-owners insurance, title, tax certification, and any other documents needed to clear conditions for closing
- Performed final review of the completed application package and prepared the file for approval
- Established closing dates and monitored promised closing dates.
Frontline Mortgoge Processor
Florida Capital Mortgage
07.2019 - 10.2019
- Prepared and processed submissions through funding and contacted borrower for any items needed from them
- Audited files for corrections and documents using the file required checklists and forms
- Advised loan officers of loan status and any items needed for clear to close
- Reviewed hazard insurance, title, tax certification, paystubs, and any other income documents
- Completed Verification of employment prior to closing.
Loss Mitigation Underwriter- QA Anolyst
JP Morgan Chase
12.2012 - 03.2019
- Reviewed and analyzed customer financial documentation and proposed solutions to retain homeownership
- Reviewed and analyzed highly complex borrower documentation to determine income, repayment ability, assess borrower hardship, analyze housing expenses, potential fraud, and determined proper loan resolution
- Reviewed the recommended foreclosure prevention alternative offered to the homeowner to ensure all investor and insurer guidelines were followed
- Analyzed delinquency, performed escrow analysis, modification scenario, BPO, appraisals, DOJ, and REG X.
Education
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL06.1996
Skills
- Audit reporting
- Compliance standards
- Audit Planning
- Internal Auditing
- Risk mitigation strategies
- Regulatory Compliance
- Microsoft Office
- Attention to Detail
- Team Collaboration
- Decision-Making
- Critical Thinking and Analysis
- Clear Communication
- Compliance Reporting
Other Experience
- JP Morgan Chase I Relationship Manager
- Executive Office Treasury
- Washington Mutual Corp/Chase I Bankruptcy Risk Mitigation
- Washington Mutual Corp/Chase I Relationship Manager
- Washington Mutual Corp I Loss Mitigation Solicitor
- Lending Tree I Supervisor, Full Escrow, Closing, Funding
- LOGS Financial Services I Quality Assurance Analyst
- Bank of America I Equicredit Debt Collector/ Loss Mitigation Representative
Certification
Property Management With Honors
Insurance Claims Adjuster
Timeline
QA Auditor/ Review Analyst
Lenderworks
10.2021 - Current
QA Auditor/ Review Analyst
LoanLogics
01.2021 - 09.2021
Loss Mitigation Relationship Manager
TIAA Bank
05.2020 - 03.2021
Mortgage Processor- Junior Underwriter
Digital Risk
10.2019 - 04.2020
Frontline Mortgoge Processor
Florida Capital Mortgage
07.2019 - 10.2019
Loss Mitigation Underwriter- QA Anolyst
JP Morgan Chase
12.2012 - 03.2019
High School Diploma -
Samuel W. Wolfson High School
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