Marcie Maul

Reviewed repair orders for accuracy, estimate quality, and damage photos for three large insurance companies in the Chicago area.

• Conducted internal audits across automotive operations to verify compliance with policies, controls, and documentation standards.
• Reconciled inventory, repair orders, and financial records to identify discrepancies and strengthen reporting accuracy.

Centralized estimating supporting nationwide collision repair centers across the nation. Drafted estimates based on photos from repair locations to Reconciled RO's for data accuracy while adhering to insurance carrier guidelines across multiple carriers.es for multiple carriers.

• Managed repair files, ensuring accurate documentation, estimates, and claim records across active collision repair cases.
• Coordinated file flow with estimators, technicians, and insurance partners to support timely repair approvals.
• Reviewed customer and vehicle records for completeness, correcting missing information before production release.

• Managed customer service operations, resolving repair concerns and maintaining consistent communication throughout vehicle service process.
• Supervised intake, estimate coordination, and status updates to support efficient collision repair workflows.
• Coordinated with insurance partners, technicians, and parts teams to keep repairs moving smoothly.
• Trained service staff on claim follow-up, documentation standards, and customer interaction best practices.

Writing collision repair estimates for the assigned insurance carrier following carrier guidelines from photos provided by the collision repair facilities.

Contacted the repair facility to review estimates, insurance guidelines and obtain an agreed price.

Follow up with repair facilities for any supplemental or additional damages once vehicle was in the facility for repair.r. Obtained any supporting photos, invoices and other documentation needed to write and submit the supplement. Obtained agreed price with repair facility.

when processes were completed submitted claims to the carriers for payment to the repair facility.

Estimated collision repair costs, providing detailed damage assessments to customers

scheduling repairs

ordering parts

posting parts

following repair process through the shop

reviewing repairs upon completion of repairs with customer

following up on AR balances with any carriers that were outstanding