Marcie Mendez
Cary,IL
Summary
Dynamic individual with hands-on experience in estimating and file auditing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Central Review/Auditor
Technicraft Automotive Group
01.2021 - Current
- Provide detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintain confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensure carrier compliance with regulatory requirements by performing regular audits.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Safeguard against error by checking invoices to estimate to be sure all parts are used and posted properly.
- Central Review for Allstate, AAA and State Farm.
Central Estimating
Service King Collision Center
01.2018 - 12.2020
- Stayed abreast of industry trends, supplier pricing fluctuations, and technological advancements to maintain accurate estimates coast to coast on behalf of the repair center estimators.
- Developed comprehensive estimates based off provided images from the repair centers to support in process production and efficiency and provided copy to owners via email.
- Performed audits of Repair Order tabs in CCC to be sure all tabs were filled out and accurate.
- Reviewed Repair Orders for accuracy and addressed parts posting errors when needed.
- Closed RO's.
Estimator
Abra Auto Body & Glass
11.2015 - 01.2018
- Used CCC and ADP to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Wrote carrier specific estimates for State Farm, Allstate, American Family and other Direct Repair insurance companies. Handled Non-DRP estimates with outside adjusters.
Desk Review
Innovation Auto
03.2012 - 10.2015
- Reviewed repair quotes from collision centers written on behalf of the insurance company and re-wrote them per the carrier guidelines to reach a repair total agreement with the collision center on behalf of the insurance company.
- Handled supplements for additional damages or repairs needed and reached agreed prices based off of photos and invoices provided.
Estimator
Gerber Collision & Glass
03.2009 - 03.2012
- Used CCC to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Education
High School Diploma -
Hinckley-Big Rock High School
Hinckley, ILNo Degree - General Studies
Elgin Community College
Elgin, ILCollision Industry
I-Car
Skills
- Audit reporting
- Compliance standards
Timeline
Central Review/Auditor
Technicraft Automotive Group
01.2021 - Current
Central Estimating
Service King Collision Center
01.2018 - 12.2020
Estimator
Abra Auto Body & Glass
11.2015 - 01.2018
Desk Review
Innovation Auto
03.2012 - 10.2015
Estimator
Gerber Collision & Glass
03.2009 - 03.2012
High School Diploma -
Hinckley-Big Rock High School
No Degree - General Studies
Elgin Community College
Collision Industry
I-Car
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