Jannely Ramirez
Pasco,WA
Summary
My name is Jannely Ramirez, I have been working since I was 16. I love my community and am proud for the opportunities my employers have given me to volunteer and give back. From my first job at 16 working at McDonald's, to getting licensed for Property, Casualty and Life insurance agent, to managing real estate properties, I've lived many lives throughout my work career. I have handled money as far as I can remember, as a cashier, processing payments for policies, closing and opening tills as a shift lead, to managing my dads properties. I am confident in my customer service skills, every single job I've worked at has been customer focused. I love to see and make people smile. I have been left 5 star reviews through company websites and have built meaningful relationships with customers. As I establish my career as a Licensed Aesthetician, I'd love to be a part of your team and keep improving my skill set.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Manager
Ramirez Apartments LLC
Pasco, WA
11.2023 - Current
- Managed tenant relations, addressing inquiries and resolving complaints to enhance resident satisfaction.
- Oversaw property maintenance operations, coordinating repairs and ensuring compliance with safety regulations.
- Conducted regular property inspections, identifying issues and prioritizing maintenance tasks for optimal performance.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Shift Leader
Dutch Bros
Kennewick, WA
08.2024 - 03.2026
- Supervised daily operations, ensuring high-quality customer service and efficient workflow.
- Trained and mentored new team members, fostering a collaborative work environment.
- Developed and enforced operational procedures to enhance team performance and productivity.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints swiftly, improving satisfaction ratings through effective problem-solving.
Insurance Representative
Edison Valerio State Farm
3407 W Court St Pasco, WA 99301
09.2022 - 08.2024
- Performed policy renewal and record retention.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Conducted prospective client interviews to assess needs, policy requirements and financial resources for best plan options for individuals.
- Organized community outreach events promoting insurance education among local citizens, building goodwill towards our company..
- Participated in ongoing professional development courses to maintain current knowledge of insurance products and regulations, enhancing overall expertise as a representative.
- Utilized CRM software to manage client relationships.
- Created detailed reports for management to track performance and sales.
Manager
TeaHaus
530 Swift Blvd Richland, WA
08.2021 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Barista
Dutch Bros
2601 Court St Pasco, WA
02.2022 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
High School Diploma -
Pasco High School
Pasco, WA2021
Skills
- Data Entry
- Time Management
- Attention to Detail
- Dependable and Responsible
- Excellent Communication
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Customer Service
- Friendly, Positive Attitude
- Problem-Solving
- Professional
- Payment collection
- Valid WASHINGTON driver's license
Certification
Property and Casualty License
Life License
Languages
Spanish
Native or Bilingual
Interests
- Travel
- Fashion and Style
- Astrology
- Pilates
- Learning new skills
Timeline
Shift Leader
Dutch Bros
08.2024 - 03.2026
Property Manager
Ramirez Apartments LLC
11.2023 - Current
Insurance Representative
Edison Valerio State Farm
09.2022 - 08.2024
Barista
Dutch Bros
02.2022 - 06.2022
Manager
TeaHaus
08.2021 - 09.2022
High School Diploma -
Pasco High School