Jannet CONTRERAS
Joliet,IL
Summary
Adaptable recent high school graduate (3.5 GPA) with 1.5+ years of work experience and a proven knowledge of dispatch operations and shipping/receiving. Aiming to leverage abilities to successfully fill the Receiving Clerk role at this company. Frequently praised as proactive by the peers, I can be relied upon to help the company achieve its goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
High School Diploma, Joliet West High school
Customer Representative
Partners Warehouse Of Illinois
2022.09 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Reconciled orders and payments to coordinate logistics for over 9 accounts.
- Processed payments and documents such as invoices and statements.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Receiving Clerk
WCD
2020.10 - 2022.06
- Prepared work orders, bills of lading and shipping orders to route materials
- Contacted carrier representatives to make arrangements for shipping and delivery of materials
- Examined shipment contents and compared with manifests, invoices and orders to verify accuracy
- Conducted staff meetings to relay general information or to address specific topics
- Participated in ongoing training to enhance own job skills and knowledge
- Worked with coworkers to complete tasks.
- Assisted with new hire orientation and employee training.
- Defined problems, collected data, established facts and validated conclusions
- Provided efficient and courteous service to customers at all times.
- Adhered to quality and service standards to support operational goals.
Education
High School Diploma -
Joliet West High School
Joliet, IL03.2021
Skills
- Document Preparation
- Month-End Reports
- Basic Mathematical Calculations
- Bill of Lading
- Barcode Labeling
- Work Order Following
- Shipping and Receiving Understanding
- Customer Service
- Administrative and Office Support
- Accounts Payable and Receivable
- Collections and Invoice Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Representative
Partners Warehouse Of Illinois
2022.09 - Current
Receiving Clerk
WCD
2020.10 - 2022.06
High School Diploma, Joliet West High school
High School Diploma -
Joliet West High School
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