Hi, I’m
Jannet Hill
Kodak,TN
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
5
years of professional experience
Work History
Courtyard By Marriott
Housekeeping Supervisor
09.2023 - Current
Job overview
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Ivey's Motor Lodge
Houskeeping Supervisor
03.2021 - 06.2023
Job overview
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
Courtyard By Marriott
Housekeeper
11.2019 - 10.2021
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Education
Cagayan Colleges of Tuguegarao PhilippinesPhilipines
Junior Secretarial from Sectetarial
04.1996
Camalaniugan National High SchoolPhilippines
Diploma from General Education
03.1994
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Task assignment
- Training and mentoring
- Task Delegation
- Cleaning bathrooms
- Cleaning practices
- Vacuuming and sweeping
- Sanitation Standards
- Sorting and washing laundry
- Ordering cleaning supplies
- Folding clean laundry
- Window Cleaning
- Waste disposal
- Dusting furniture
- Problem-Solving
- Staff Training
Timeline
Housekeeping Supervisor
Courtyard By Marriott
09.2023 - Current
Houskeeping Supervisor
Ivey's Motor Lodge
03.2021 - 06.2023
Housekeeper
Courtyard By Marriott
11.2019 - 10.2021
Cagayan Colleges of Tuguegarao Philippines
Junior Secretarial from Sectetarial
Camalaniugan National High School
Diploma from General Education