Jannet Zamora-Villapando
Iowa City
Summary
Dynamic and adaptable professional with experience at the University of Iowa Hospital and Clinics, enhancing patient satisfaction through compassionate care and effective communication. Proven problem-solver and team leader, fostering collaboration and conflict resolution, while training new staff to ensure high-quality service delivery in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Counselor
Coralville Parks and Recreation
08.2024 - Current
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Patient Care Technician
University of Iowa Hospital and Clinics
08.2022 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Day Camp Counselor
YMCA Black Hawk
06.2024 - 08.2024
- Contributed to a positive camp culture by modeling enthusiasm, respect, and kindness in all interactions with campers and coworkers.
- Collaborated with fellow counselors to create a cohesive team environment conducive to a successful camp experience.
- Built and maintained positive relationships with campers, staff, and families.
Team Leader
Chick-fil-A
10.2020 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Science - Exercise Science
University of Iowa
Iowa City, IA05-2026
Skills
- Teamwork and collaboration
- Verbal and written communication
- Adaptable
- Problem-solving
- Attention to detail
- Bilingual - English & Spanish
Certification
- CPR/AED
- First Aid
- Mandatory Child Abuse Report
- Biliteracy Seal - English & Spanish
Timeline
Youth Counselor
Coralville Parks and Recreation
08.2024 - Current
Day Camp Counselor
YMCA Black Hawk
06.2024 - 08.2024
Patient Care Technician
University of Iowa Hospital and Clinics
08.2022 - Current
Team Leader
Chick-fil-A
10.2020 - 08.2023
Bachelor of Science - Exercise Science
University of Iowa
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