Jannete Lopez
Los Angeles,CA
Summary
Hard working and very energetic. Organized and effective providing exceptional customer service throughout all stages of the sale life cycle. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant II
U.S. Bank
02.2021 - Current
- Ambassador for campaigns and credit cards, I’m in charge of motivating and keeping track of the results, printing out Credit card report and bringing in ideas on how to increase our sales
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options to continuously generating loan pipeline
- Onboarding new Customer Relationship Consultants
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service
- Capitalize on new opportunities to enhance customer experience by offering products and knowledge on current and new offers
- Build and secure long-term relationships with new and current loyal customers.
Teller
Wells Fargo
06.2017 - 11.2019
- Providing excellent service and assisting customers in succeeding financial goals
- Processing customer’s transactions and helping to manage their finances
- Finding ways to make financial services more convenient by assisting customers sign up for online banking services
- Selling additional products and services to meet customers’ requirements
- Greets customers upon entry to the bank lobby
- Looks up account information for bank customers
- Makes deposits and withdrawals into accounts for customers
- Understands drawer-counting principles and reconciliation
- Maintains confidentiality regarding customer account information
- Recommending customers to Wells Fargo partners.
Manager
GNC
02.2015 - 05.2017
- Promoted from Sales Associate to Manager in 8 months
- Manage employee scheduling and payroll weekly
- Count cash drawers and make bank deposits
- Assign employees to specific duties to best meet the needs of the store daily
- Examine merchandise to verify that it is correctly priced and displayed
- Report to the district manager regarding all store and staff issues
- Generate and repeat business through exceptional customer service.
Sales Associate
GNC
06.2014 - 02.2015
- Practice management operations in preparation for Store Manager Promotion
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Contributed to team success by exceeding team sales goals by 5%
- Recommended merchandise to customers based on their needs and preferences
- Built relationships with customers to increase likelihood of repeat business
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
School Programming Aide/ Sales Representative
Hub Cities Consortium/Southeast Rio Vista YMCA
11.2011 - 09.2012
- Open memberships
- Explain membership offers and discounts
- Set up promotional displays for special events and membership drives
- Tutored children individually or in small groups to help them master their assignments
- Maintained and created a safe play environment by observing and monitoring children’s play activities
- Communicated with children’s parents about daily activities and behaviors
- Kept records on children, including daily observations and information about activities, meals served, and medications administered
- Identified signs of emotional and social development, encouraging understanding of others and positive self-concepts
- Assisted in preparing food and serving meals and refreshments to children
- Instructed children in health and personal habits, such as eating, resting, and toilet habits.
Sales Associate
Gaby’s Beauty Supply
02.2008 - 09.2010
- Operated cash register to compute sales prices, total purchases and receive and process cash or credit payments
- Maintained records related to sales
- Demonstrated use or operation of merchandise
- Placed special orders or called other stores to find desired items
- Answered questions regarding the store and its merchandise
- Stocked new merchandise
- Greeted customers and ascertained what each customer wanted or needed.
Sales Associate
K-mart
03.2006 - 12.2006
- Kept a tidy store front and replenished stock as needed
- Handled all customer issues with understanding and a satisfying resolution
- Inventory
- Provided excellent customer service, greeting them as they entered store.
Education
East Los Angeles College
Monterey Park, CASkills
- Compelling leadership skills
- Cash Handling
- Prospect Calling
- Operate Cash Register/Process Payments
- Strong Communication Skills
- Identify and Solve Customer Needs
- Bi-Lingual (English/Spanish)
- Performance Tracking
- Project Leadership
- Cross-Selling and Partner Referrals
- Loan Closing
- Employee Training Assistance
- KPI Tracking
- Pipeline Management
References
Available upon request
Certification
NMLS Certified
Timeline
Client Relationship Consultant II
U.S. Bank
02.2021 - Current
Teller
Wells Fargo
06.2017 - 11.2019
Manager
GNC
02.2015 - 05.2017
Sales Associate
GNC
06.2014 - 02.2015
School Programming Aide/ Sales Representative
Hub Cities Consortium/Southeast Rio Vista YMCA
11.2011 - 09.2012
Sales Associate
Gaby’s Beauty Supply
02.2008 - 09.2010
Sales Associate
K-mart
03.2006 - 12.2006
East Los Angeles College