Mercedes Olvera
Clackamas
Summary
Proven leader with a strong track record at U.S. Bank in driving client satisfaction and optimizing sales processes. Expert at leading cross-functional teams, solving complex problems, and building long-lasting client relationships. Adept at streamlining operations to improve efficiency, increase productivity, and enhance customer experiences. Known for exceptional attention to detail, a data-driven approach to decision-making, and the ability to deliver measurable business improvements.
Overview
8
8
years of professional experience
Work History
Client Relationship Consultant II
U.S. Bank
01.2020 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Balanced teller drawers and ATM cash.
Customer Sales Manager
Victoria Secret Pink
01.2017 - 01.2020
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Streamlined the sales process by implementing more efficient tools and tactics to better serve customers.
- Worked closely with colleagues in other departments to ensure seamless communication throughout the entire customer journey from acquisition to retention efforts.
- Led team meetings to discuss monthly goals, strategize new approaches, and share best practices for ongoing improvement.
Education
Associate of Science - Medical Terminology
Community College of Allegheny County
Pittsburgh, PA06-2011
High School Diploma -
The Dalles High School
The Dalles, OR06-2009
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
Timeline
Client Relationship Consultant II
U.S. Bank
01.2020 - Current
Customer Sales Manager
Victoria Secret Pink
01.2017 - 01.2020
Associate of Science - Medical Terminology
Community College of Allegheny County
High School Diploma -
The Dalles High School
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