Sabrena Jumper
Summary
Driven professional with a proven track record at U.S. Bank, enhancing client relationships and streamlining banking processes. Excelled in client engagement and analytical thinking, significantly improving customer satisfaction. Skilled in leveraging digital tools for operational excellence, embodying integrity and attention to detail in every interaction.
Overview
5
5
years of professional experience
Work History
Client Relationship Consultant II
U.S. Bank
04.2022 - Current
- Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
- Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
- Maintains a working knowledge of consumer and business banking products and services including digital products and services.
- Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
- Develops collaborative partnerships with branch team members and partners to best serve clients.
- Opens new consumer and business accounts, completes service requests and submits credit applications.
- Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
- Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.
Barista/Barista Trainer
Starbucks
09.2019 - 12.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained regular and consistent attendance and punctuality.
- Properly aided in tasks that took place during opening and closing
- Maintained high standards of conduct and service to support company reputation.
Education
Associate of Arts - Education
University of Arkansas At Little Rock
Little Rock, AR05.2020
Skills
- Quality Assurance
- Continuous Improvement
- Goal Setting
- Client Engagement
- Integrity and Honesty
- Analytical Thinking
- Attention to Detail
- Problem-Solving
Additional Information
Notary Public : expires 06/18/2032
NMLS Number: 2358399
Timeline
Client Relationship Consultant II
U.S. Bank
04.2022 - Current
Barista/Barista Trainer
Starbucks
09.2019 - 12.2020
Associate of Arts - Education
University of Arkansas At Little Rock
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