JANNETH JOHNSON

• Overlook multiple departments at a time up to 3
• Set expectations to maintain SLA
• Tracking aged packages to maintain under 24 hours turnaround
• Development plans to better the warehouse operations
• Develop leads in their department to perform effectively and with purpose
• Track the activity of all employees to ensure we are driving and meeting daily goals
• Troubleshoot any system errors in the network or mechanical
• Maintain a healthy line of communication between all departments to ensure we are working to the best of our capability
• Overlook payroll and all employee conflicts to find resolutions

• West Region
• Overlook a shift of 25-33 employees
• Overall, 4 departments
• Set expectations to maintain SLA
• Overlook payroll and labor transfers
• Tracking of orders at the dollar level to meet monthly goals
• Troubleshooting for system errors and system corrections
• Supply needs for account and warehouse
• Development plans to better the warehouse operations
• Drive inbound and outbound orders while delegating work
• Overlook employees to maintain a safe environment
• Maintain a healthy line of communication with the customer
• Overlook team to make sure the customer's needs are being met in a timely manner

• Set and achieve personal metrics and goals for the day
• Train and overlook the clerks and ensure they maintain office standards
• Overlook the Waver, processing all shipping orders by store
• Overlook all lines of communication such as emails, phone, etc
• Provide solutions to problems when they occur
• Make decisions in a fast-paced and chaotic environment
• Ensure all clerical ends are completing their task such as reaching out to carriers to provide ETA on loads and address any customer concerns in a timely manner
• Communicate with all departments to ensure tasks and goals are being met
• Floater; Can operate in multiple departments on demand

• Achieve personal metrics and goals for the company
• Train clerks and ensure they maintain office standards
• Make sure orders get completed on time
• Waver; processing all shipping orders by store
• Make sure all emails are answered in a timely manner
• Provide solutions to problems when they occur
• Reach out to carriers to provide ETA on loads
• Communicate with all departments to ensure tasks are being met
• Floater; Can operate in multiple departments on demand

• Achieve personal metrics and goals for the department
• Providing excellent customer service by utilizing product knowledge
• Train team service reps by providing accurate information on warranty claim processes
• Communicate with team and management about new rules, processes, or system updates to maintain accurate customer service
• Directing reps and providing them with tools to help develop strong time management skills in order to succeed in a fast-paced work environment.

• Achieve personal sales and goals of the store
• Provide excellent customer service by utilizing product knowledge
• Train the Associates by utilizing my sound communication and demonstration skills
• Operate the cash and attendance register
• Communicate with the Store Manager on any issue
• Responsible for the sales drive, profit, and results
• Handle the queries and problems of the customer's
• Software experience

G.P.A. 3.2, Deans Honor's List

RA (research assistant)

GPA: 3.5, Dean’s Honors list

Completed Honors Program