Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jannette DeBell

Windsor,CO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

An experience that I learned as a dental assistant is that things go better when the group of individuals work together as a team. Each person has a specialty but no one individual is above assisting others. When the team works together the individual, ie customer, receives the best from the group.

Overview

37
37
years of professional experience

Work History

Customer Service Representative

Scheel's Sporting Goods
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative, Jewelry Associate

Kohl's
10.2018 - 08.2020

Responsible for opening and closing jewelry department.

Assisting customer with purchases and returns.

Assisted with BOPIS purchases and delivery packages to customers in their cars.

Assisted with Amazon returns.

Program Director-Dental Assisting

Front Range Community College - Larimer Campus
08.1986 - 08.2018

Developed course schedule

Worked with other member of the dental faculty to advise and assist students in course work, externship experiences and finding employment after completing program.

Ordering of dental supplies

Education

Master of Science - Educational Leadership

Colorado State University
Fort Collins, CO
05.1995

Bachelor of Science - Career Technical Education

Colorado State University
Fort Collins, CO
05.1992

Skills

Answering questions of both customers and other team members

Familiar with Mocha, Sku search and inventory control on Zebra

Timeline

Customer Service Representative

Scheel's Sporting Goods
01.2022 - Current

Customer Service Representative, Jewelry Associate

Kohl's
10.2018 - 08.2020

Program Director-Dental Assisting

Front Range Community College - Larimer Campus
08.1986 - 08.2018

Master of Science - Educational Leadership

Colorado State University

Bachelor of Science - Career Technical Education

Colorado State University
Jannette DeBell