Jannette Smith

• Meet new franchisees who have just contracted with Circle K under a 10-year agreement.
• Meet on location with the franchisee’s contractor, architect and engineers.
• Discuss in detail the timeline of the project and the responsibilities of all parties.
• Presented all necessary items to city and relevant parties, including competitors, to facilitate project approvals.
• Organize with operations the grand opening and actively participate in vendor promotional meetings.
• Created and managed integrated consumer marketing communications in collaboration with Marketing and Merchandising team and outside agencies.
• Ensure advertising company branded items.
• Assist the marketing team in planning, management and execution of programs.
• Event coordinator for our annual charity golf tournament. Final tournament raising $333K for ARC.
• Perform various marketing activities in conjunction with the Director of Marketing and Category Managers.
• Coordinated cross-functional teams for special project management, achieving strategic objectives and meeting stakeholder expectations.
• Organized team building events to enhance collaboration and morale within the department.
• Demonstrated self-motivation by proactively managing tasks and responsibilities.
• Adapted quickly to changing priorities in fast-paced work environments.
• Adapted schedule to accommodate night, weekend, and holiday shifts as required by business needs.

• Edited and tracked vendor costs and allowances to ensure accurate pricing.
• Supported division managers and vendors in addressing category-related needs and concerns.
• Implement monthly promotions per category.
• Update new vendor product information in the main system for store level use.
• Resolved pricing conflicts and scanning issues at store level to maintain pricing integrity.
• Research and notify category managers and vendors of barcode discrepancies.
• Coordinated scheduling and logistics for store operations across multiple locations.
• Managed inventory systems to ensure product availability and minimize losses.

• Delivered customer support on incoming calls for lighting orders, ensuring prompt resolution of inquiries.
• Calculated and processed sales commissions, facilitating accurate compensation for sales team.
• Managed, entered and maintained all incoming sales orders and installations.
• Addressed field inquiries and customer concerns, enhancing overall customer satisfaction.
• Managed, prepared and calculated all sales commissions.
• Managed all incoming correspondence with vendors and city representatives.
• Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
• Collaborated with sales team to ensure accurate order processing and delivery schedules.

• Managed and prepared order billing to ensure accuracy and timely processing.
• Managed and prepared all order billing.
• Assisted in annual inventory management, preparing and executing processes to maintain stock levels.
• Provided training and development for all new clerks and sales service aids.
• Assisted in annual inventory management, preparation and execution.
• Trained and developed new clerks and sales service aids to enhance team capabilities and service quality.
• Prepared and processed international documentation for Canadian custom requirements.
• Managed customer inquiries and provided product information to enhance client satisfaction.
• Assisted in processing orders using CRM software to ensure timely fulfillment.

• Provided tailored consultations that may include makeup application and skincare recommendations.
• Demonstrated product features and benefits to engage customers and drive interest.
• Awareness of new arrivals, top-selling items and staying up to date on current trends and promotions.
• Delivered personalized consultations, offering makeup application and skincare recommendations to enhance customer satisfaction.
• Maintained organized and visually appealing sales floor, updating signage and pricing to improve shopper experience.
• Collaborated with other departments to support overall store functionality.
• Demonstrated product application techniques to improve customer confidence and satisfaction.
• Advised customers on skincare and cosmetic products to enhance their beauty regimen.

Charity Coordination