Jannette Teston
Jesup,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Sitel
Memphis, TN
08.2010 - 08.2015
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Cashier
Walmart
Jesup, GA
08.1999 - 07.2008
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Issued receipts, refunds, credits or change due to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned items and checked pricing on cash register for accuracy.
- Followed company security procedures for handling large sums of money.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Welcomed customers, offering assistance to help find store items.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed other duties as assigned by management.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Offered customers carry-out service at completion of transaction.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
Waitress Supervisor
New China
Jesup, GA
09.1993 - 05.1999
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Coordinated catering services for special events such as weddings or corporate functions.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Distributed food to service staff for prompt delivery to customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Oversaw food preparation, production and presentation according to quality standards.
- Explained goals and expectations required of trainees.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Resolved customer complaints in a timely manner with professionalism.
Education
MBA - Business Administration
Colorado Technical University
Colorado Springs, CO10-2020
Skills
- Scheduling
- Account updating
- Complaint resolution
- Product sales
- Multi-task management
- Order fulfillment
- Positive and professional
- Courteous demeanor
- Microsoft outlook
- Strategic sales
- Task prioritization
- Opening and closing accounts
- Strong teamwork
- Critical thinking
- Appointment scheduling
- Tracking complaints
- Empathy and patience
- Travel planning
- Follow-up skills
- Quality control
- Researching
- Customer education
- Report preparation
- Escalation management
- Sales closing
Timeline
Customer Service Representative
Sitel
08.2010 - 08.2015
Cashier
Walmart
08.1999 - 07.2008
Waitress Supervisor
New China
09.1993 - 05.1999
MBA - Business Administration
Colorado Technical University