Jannia Marianne Guerrero Viloria
Kissimmee,Fl
Summary
Dedicated professional with strong customer relations skills and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, demonstrating sound judgment and effective multitasking capabilities. Self-motivated and capable of working independently or collaboratively to ensure timely and accurate completion of clerical tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative assistant
LUZIO GROUP USA CORP
Hackensack, New Jersey
07.2024 - 12.2024
- Streamlined office operations by managing incoming calls and directing inquiries to appropriate departments.
- Coordinated scheduling of meetings and managed executives' calendars efficiently.
- Prepared and edited correspondence, reports, and presentations for stakeholders.
- Maintained organized files and ensured timely data entry support.
- Oversaw inventory of office supplies and ordered replacements as necessary.
Interpreter
SOLVO GLOBAL SAS
Kissimmee, Florida
01.2024 - 07.2024
- Company Overview: [CyraCom]
- Translated between languages in various settings, including sales calls, court sessions, medical appointments, and auto and medical insurance calls.
- Facilitated communication between clients and service providers in diverse settings.
- Maintained confidentiality while handling sensitive client information effectively.
- Clients I worked with include: Medicare, Medicaid & MediCal, GEICO & American Family Insurance, CVS & Walgreens.
- Provided cultural insights to enhance communication strategies during meetings.
- Conducted real-time interpretation during conferences and workshops seamlessly.
Customer care - Sales support
FRESHDESK
barranquilla, atlantico
01.2023 - 12.2023
- Coordinated appointments and managed calendars to optimize scheduling efficiency.
- Communicated customer priorities to sales team for alignment and responsiveness.
- Contacted customers post-appointment to gather valuable feedback.
- Resolved customer complaints and inquiries with knowledgeable, friendly service.
- Delivered exceptional service through in-person and phone interactions, enhancing customer experience.
Education
Academic High School Degree - Human Sciences
Colegio Biffi La Salle - Bilingual School
Barranquilla01.2021
Some College (No Degree) - Medical Assistant With Emphasis in Basic X-rays
Florida Technical College
Kissimmee, FLSkills
- Bilingual communication
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Medical terminology
- Appointment scheduling
- Electronic health records
- EKG set up and monitoring
- CPR
References
- Joshua Thanos, senior Client advisor, +1 (954) 610-9264
- Alex Castillo, Former Supervisor, LUZIO GROUP USA CORP, +1 (201) 255 7403
- Natalie Márquez, Former Supervisor, SOLVO GLOBAL SAS, +57 (301) 503 9788
Certification
- American Heart Association Basic Life Support (CPR and AED) program.
Timeline
Administrative assistant
LUZIO GROUP USA CORP
07.2024 - 12.2024
Interpreter
SOLVO GLOBAL SAS
01.2024 - 07.2024
Customer care - Sales support
FRESHDESK
01.2023 - 12.2023
Academic High School Degree - Human Sciences
Colegio Biffi La Salle - Bilingual School
Some College (No Degree) - Medical Assistant With Emphasis in Basic X-rays
Florida Technical College