Jannie (Jamie) Poe
Charlotte,NC
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in employee training and customer service. Skilled in cash handling and decision-making, I enhanced team performance and customer satisfaction through effective mentoring and operational improvements. Committed to fostering relationships that drive loyalty and operational success.
Overview
2007
2007
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Matthews, NC
11.2005 - 01.2007
- Supervised daily operations to ensure team efficiency and adherence to company policies.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated shift schedules to maintain adequate staffing during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Conducted regular safety audits to ensure compliance with health regulations and standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trainer, Shift Management
McDonald's Restaurant
Charlotte, NC
01.2007 - 2013
- Developed and delivered training materials for diverse audiences.
- Facilitated workshops to enhance team performance and engagement.
- Assessed training needs and tailored programs to meet specific objectives.
- Supported onboarding processes by conducting orientation sessions for new hires.
- Collaborated with management to align training initiatives with organizational goals.
- Mentored junior trainers, fostering a culture of continuous improvement and learning.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Crew Member
Sams Express Car Wash
Concord, NC
2023 - 2023
- Operated high-pressure wash systems to ensure thorough vehicle cleaning.
- Maintained cleanliness and organization of work areas to promote efficiency.
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored vehicle wash quality, addressing issues to enhance customer satisfaction.
Cashier, Stocker
Dollar Tree
Concord, NC
2017 - 2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper handling of funds.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Collaborated with team members to streamline service delivery during peak hours.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier
Hobby Lobby
Matthew Nc
05.2004 - 08.2006
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Handled cash, credit, and returns while ensuring compliance with company policies.
- Collaborated with team members to ensure quick service during peak hours.
- Monitored inventory levels at checkout, reporting discrepancies for timely restocking.
- Trained new staff on operational procedures and best practices for customer interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Chik-Fil-A
Charlotte, NC
2013 - 2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
David W. Butler
Matthews, NCSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Relationship building
Timeline
Trainer, Shift Management
McDonald's Restaurant
01.2007 - 2013
Shift Manager
McDonald's Restaurant
11.2005 - 01.2007
Cashier
Hobby Lobby
05.2004 - 08.2006
Crew Member
Sams Express Car Wash
2023 - 2023
Cashier, Stocker
Dollar Tree
2017 - 2022
Cashier
Chik-Fil-A
2013 - 2017
High School Diploma -
David W. Butler