Jannifer Logan
Hands Around City View & Every Generation
Greenville,USA
1
Certification
9
years of professional experience
Dynamic and results-driven leadership professional with extensive experience in program management, behavioral health, client care coordination, and facility operations. Proven track record in directing admissions and intake workflows, managing multi-disciplinary teams, ensuring strict regulatory compliance, and building trusting relationships with clients, families, and community partners. Adept at driving enrollment growth, streamlining intake operations, and delivering compassionate, family-centered support during critical transition points.
Work History
Customer & Community Support Specialist
4 Years 8 Months- Managed high-volume inbound inquiries, conducting initial screenings and connecting prospective clients and families with appropriate community resources and services.
- Handled sensitive financial, debt-resolution, and support inquiries with discretion, maintaining strict confidentiality and professional communication.
Unit Director
8 Months- Directed day-to-day unit operations, overseeing continuity of care and nursing support staff in a high-demand behavioral health environment.
- Served as the primary liaison for incoming residents and their families, addressing inquiries and resolving concerns promptly to build trust and ensure seamless admissions transitions.
- Assisted in developing operational policies and intake protocols to maintain high standards of patient care and regulatory compliance.
Mental Health Assistant
2 Years 7 Months- Managed patient engagement, routine safety checks, and crisis de-escalation in alignment with strict behavioral health safety protocols.
- Maintained accurate medical records and documented behavioral observations and vital signs to support interdisciplinary treatment planning.
Quality Control Technician
4 Years 8 Months- Inspected raw materials and finished products, auditing processes to ensure absolute compliance with health, safety, and operational quality standards.
Education
High School Diploma
Skills
Admissions & Intake: Screening
Census Management
Onboarding
Leadership & Operations: Team Supervision
Program Management
Staff Scheduling
Compliance & Safety: Regulatory Audits
Documentation
Risk Management
Client & Family Care: Crisis De-escalation
Referrals
Dispute Resolution
Certification
Bloodbourne Pathogens
First Aid & CPR
Timeline
Unit Director
Springbrook Behavioral Health
12.2022 - 08.2023Read More
Mental Health Assistant
Springbrook Behavioral Health
05.2020 - 12.2022Read More
Customer & Community Support Specialist
Hands Around City View & Every Generation
06.2019 - 02.2024Read More
Quality Control Technician
Baxter
08.2015 - 04.2020Read More
Belton-Honea Path High School
High School Diploma
Read More