Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
AdministrativeAssistant

Jannine Mayer

Killeen,TX

Summary

  • U.S. ARMY RESERVES VETERAN, hardworking & passionate, ready to secure full-time role as Customer Service Representative in a reciprocating environment to further pursue career by aligning efforts with organizational goals to support business & customer objectives.
  • Known for commitment to excellence approach as an entry-level professional with several years of diverse experience, possess knowledge of POS (Point of Sale) & Square Software.
  • While continuing to expand certifications & collaborative skills towards allied healthcare education to improve MHTC (Mental Health Tech Certification) that leverages interpersonal skills.
  • Driven to learn position inside & out to maximize meaningful contributions to professional challenges within the role of Customer Support Care.

Overview

3
3
years of professional experience
4
4
Certification

Work History

Pharmacy Tech Trainee & Designated Hitter (DH)

Walgreen's Pharmacy
Killeen, TX 76541
12.2020 - 05.2022

1000 E. Central Texas Expy (254) 526-4258 store

Manager: Kathy Cordell (512) 587-9396 cell

Shift Lead: Daniel Carlisle (901) 303-5064 cell

  • Pharmacy Technician Trainee: Completed Drive-Thru Covid-19 Tests; sanitized to maintain professional appearance. Updated demographics, new customer profiles, allergies & new medication interactions. Efficiently processed register transactions for new & requested refill prescription orders. Directed questions to Pharmacist.
  • Inventory: Rotated stock in accordance with planograms, removed expired or damaged drug products, & notified Pharmacist of discrepancies in drug prescriptions.
  • Designated Hitter (DH) cross-trained: At frontend registers, photo-lab & new curbside order fulfillment, in order to provide skilled backup for team members.
  • Left work due to extenuating circumstances, not eligable for FMLA.

Paid Intern Clinic Coordinator: CCMA/CPT/CET/MHTC

MedLab Services & Training
Killeen, TX 76542
10.2019 - 08.2020

501 W. Stan Schluter Loop #104

Instructor: Ricardo Acosta NREMT/PHIC (254) 247-6054 cell

Clinic Supervisor: Jose Soto CPT/Retired Police Officer (646) 258-5308 cell

  • Administrative SOP, detective work resolving uncharged billing; scheduling BLS & Heartsaver CPR; hands-on clinicals assisting students with Phlebotomy & EKG.
  • Proficient Lab experience with Formfox & Escreen computer programs; administering BAT (Breath Alcohol Test) breathalyzers; PPD injections; performing observed urine collections; obtaining hair specimen samples; conducting 12 & 5 panel urine Instant Analysis tests; & proper shipping of all specimens for further testing. Certified Quest, Alere, eCup, CRL, Psychmedics, Labcorp & BAT.
  • Left work due to business ownership changing hands.

Special Needs Foster Care Nanny

Melissa A. Mangum, Philips Biomedical Engineer
Killeen, TX 76542
09.2016 - 06.2017

Email: melissa.mangum@gmail.com (907) 830-7336 cell

  • Passed FBI Background check & CPS supervision approval; Helped pass unannounced inspections for two Meth addicted Foster Care babies.
  • Attended Bell County court hearings with Foster Family thru to successful adoption.
  • ECI (Early Childhood Intervention) training for Tethered Spinal Cord (TSC) onsite physical therapy, before & after baby's successful surgery.
  • Left work as employer family was PCS moving.

Education

CCMA/CPT/CET & MHTC - American Medical Certification Association (AMCA)

MedLab Services & Training
Killeen, TX
12.2019

Skills

Top Secret Security Clearance obtainable

Able to pass FBI background check

Drivers license, Insurance & reliable vehicle

Computer systems literate: PC/Mac,

Software: Microsoft Excel, FormFox, Escreen

Computer billing & inventory

Point of Sale (POS) & Square Software

Customer service

Exceptional telephone etiquette

HIPAA compliant Communication skills

Special dietary requirements adherence

Empathetic understanding of care

Obtain vital signs from patients

Able to Lift routinly 45 pounds

Certification

  • MHTC (Mental Health Technician Certification) AMCA exp. 08/2025
  • Essential Soft Skills Certification, National AMCA (American Medical Certification Association) Career Advancement Study Program, 10 CE Credits, 10/2019 (No exp.)
  • Honorable Discharge Awarded: US Army Reserves, Served 02/1991 - 02/1999. Top Secret Security Clearance; CM&D (Command Materials & Disseminate): Studied Classified satellite materials, wrote content reports, distributed; & administrative duties.
  • Alumni Member: AFS (American Field Service) Exchange Student to Finland 06/1990 & Leningrad, USSR 08/1990 during Iron Curtain communist protests in Europe.

References

Ricardo Acosta

NREMT/PHIC for MedLab Services & Training, currently with Advent Hospital

  • Email: programs@medlabkilleen.com
  • Phone number: (254) 247-6054 cell

Debbie Pautsch

Retired RN

  • Email: pautsch@pacbell.net or ddpautsch@yahoo.com
  • Phone number: (530) 896-1378 cell

Joyce Miley-Teutsch

Retired British Petroleum, & Retired Conoco Philips

  • Email: j6miley@gmail.com
  • Phone number: (281) 633-6599 cell

Carol & Wayne Elland

Retired NASA Biologist, & currently with Lockheed Martin

  • Email:Carol@elland.com
  • Phone number: (408) 248-0686 cell

Timeline

Pharmacy Tech Trainee & Designated Hitter (DH)

Walgreen's Pharmacy
12.2020 - 05.2022

Paid Intern Clinic Coordinator: CCMA/CPT/CET/MHTC

MedLab Services & Training
10.2019 - 08.2020

Special Needs Foster Care Nanny

Melissa A. Mangum, Philips Biomedical Engineer
09.2016 - 06.2017
  • MHTC (Mental Health Technician Certification) AMCA exp. 08/2025
  • Essential Soft Skills Certification, National AMCA (American Medical Certification

Association) Career Advancement Study Program, 10 CE Credits, 10/2019 (No exp.)

  • Honorable Discharge Awarded: US Army Reserves, Served 02/1991 - 02/1999.

Top Secret Security Clearance; CM&D (Command Materials & Disseminate): Studied Classified satellite materials & wrote content reports, administrative duties & distributed reports.

  • Alumni Member: AFS (American Field Service) Exchange Student to Finland

06/1990 & Leningrad, USSR 08/1990

CCMA/CPT/CET & MHTC - American Medical Certification Association (AMCA)

MedLab Services & Training
Jannine Mayer