Jaden Smith
El Paso
Summary
Dynamic customer service professional with extensive experience at Walgreens, excelling in conflict resolution and data entry. Proven ability to enhance customer satisfaction through outstanding interpersonal communication and effective multitasking. Committed to delivering exceptional service while maintaining accuracy in transactions and resolving billing issues efficiently.
Overview
4
4
years of professional experience
Work History
Designated Hitter DH
Walgreens Pharmacy
08.2024 - 02.2025
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Customer Service Associate
Walgreens
08.2022 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier/COOK
Boss Chicken
08.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Associate of Science - Biomedical Sciences
UTEP
El Paso, TX05-2028
High School Diploma -
Eastlake High School
13000 Emerald Pass06-2022
Skills
- Multitasking Abilities
- Conflict resolution
- Data entry
- Teamwork and collaboration
- Time management
- Outstanding customer service
- Interpersonal communication
Timeline
Designated Hitter DH
Walgreens Pharmacy
08.2024 - 02.2025
Customer Service Associate
Walgreens
08.2022 - 08.2024
Cashier/COOK
Boss Chicken
08.2021 - 07.2022
Associate of Science - Biomedical Sciences
UTEP
High School Diploma -
Eastlake High School
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