Karltaejah Marks

Lafayette,LA

Summary

Results-driven customer service professional with over 5 years in retail and pharmacy environments. Skilled in processing transactions, managing confidential information, and resolving customer concerns in fast-paced settings. Demonstrates effective communication and organizational abilities, with a proven capacity to quickly adapt to new systems.

Overview

years of professional experience

Work History

Cashier / Designated Hitter

Walgreens

Lafayette, MD

12.2022 - 08.2026

Provided professional and friendly customer service in a fast-paced pharmacy and retail environment.
Assisted customers with inquiries, purchases, returns, and store needs to enhance overall shopping experience.
Processed cash, credit, debit, and other transactions accurately using POS systems.
Assisted pharmacy staff with daily operations while maintaining professionalism and confidentiality.
Collaborated with pharmacists and pharmacy team to streamline customer service processes.
Helped maintain accurate information and organized work areas.
Managed multiple responsibilities while prioritizing customer needs and urgent tasks to ensure timely service.

Cashier

Raising Cane’s

Lafayette, AL

05.2022 - 11.2022

Delivered fast, friendly, and professional customer service in a high-volume restaurant environment.
Accurately processed customer orders and cash, credit, and debit transactions.
Ensured accurate orders through effective communication with customers and coworkers.
Resolved customer questions and concerns while promoting a positive dining experience.
Upheld cleanliness and organization of front-of-house area to enhance customer satisfaction.
Worked efficiently under pressure during busy periods.
Followed company procedures for food service, customer service, and cash handling.

Footwear Sales Associate /Retail Merchandise Associate

Academy Sports + Outdoors

Thibodaux, Louisiana

04.2021 - 05.2022

Assisted customers with product selection and provided knowledgeable, personalized service.
Helped customers locate merchandise and answered questions about products and availability.
Operated point-of-sale systems and assisted with customer transactions.
Maintained organized and visually appealing merchandise displays.
Restocked merchandise and assisted with inventory organization.
Worked with team members to meet store goals and maintain efficient daily operations.

Education

Westgate High School

New Iberia , LA

Skills

Cash Handling & POS Systems
Customer Service & Client Relations
Appointment & Customer Assistance
Problem Solving & Conflict Resolution
Data Entry & Record Keeping
Inventory and Merchandise Management
Multitasking & Time Management
Team Collaboration

Detail orientation
Verbal communication
Professional Communication
Confidential Information Handling
Microsoft Office & Computer Skills
Front Desk & Reception Support
Insurance & Patient Information

Timeline