Ruth Ramirez
Hanceville,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining workflow, notably at Lowes Home Improvement Stores. Expert in POS system operation and adept at resolving customer complaints with empathy, significantly improving loyalty. Demonstrates exceptional team collaboration and adaptability, ensuring operational excellence and reliability in high-pressure environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Designated Hitter
Walgreens
03.2023 - 08.2023
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Ensured accurate pricing by diligently updating price tags whenever necessary, minimizing discrepancies at the point of sale.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Service Cashier
Lowes Home Improvement Stores
10.2020 - 01.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Customer Service Cashier
Lowes Home Improvement Stores
12.2018 - 02.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized various software applications to process customer orders.
Education
High School Diploma -
Kempner High School
Sugar Land, TX05.2013
Skills
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Pharmacy Ethics
- Team Collaboration
- Workflow Optimization
- Customer Service and Communication Skills
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Product Knowledge
- POS System Operation
- Refund handling
- Payment Collection
- Honest and Dependable
- Adaptable and Flexible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Designated Hitter
Walgreens
03.2023 - 08.2023
Customer Service Cashier
Lowes Home Improvement Stores
10.2020 - 01.2022
Customer Service Cashier
Lowes Home Improvement Stores
12.2018 - 02.2020
High School Diploma -
Kempner High School
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