Niashia Lawrence
Augusta,GA
Summary
Motivated professional Certified Pharmacy Technician. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to launch career.
Experienced Certified Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Driven Certified Pharmacy Technician with 3 year's of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Designated Hitter/ Pharmacy Technician
Walgreens Boots Alliance
07.2020 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Collected co-payments or full payments from customers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Entered and processed patients' prescriptions into internal system.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted, measured and compounded medications following standard procedures.
Sales Associate
Ashley Stewart
05.2019 - 09.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Achieved perfect attendance and on-time record.
JCPenney
Seasonal Sales Associate
10.2018 - 01.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Applied Science - Nursing
Augusta Technical College
Augusta, GA08.2026
Associate Degree - Pharmacy Technology
Augusta Technical College
Augusta, GA10.2020
Diploma - N/A
Cross Creek High School
Augusta, GA05.2015
Skills
- Updating Medication Histories
- Stocking Shelves
- Receiving Incoming Supplies
- FDA Drug Safety Guidelines
- Assisting Pharmacists
- Advanced Math Skills
- Team Leadership
- Drug Safety
- Insurance Knowledge
- Typing Medication Labels
- Answering Customer Questions
- Processing payments
- Drug utilization review
- Medicare and Medicaid process
- HIPAA
- Patient confidentiality
- Medication dispensing
- Organization
- Project Planning
- Upselling
Certification
- Licensed Pharmacy Technician - 06/30/2023
- CPhT - Certified Pharmacy Technician
Timeline
Designated Hitter/ Pharmacy Technician
Walgreens Boots Alliance
07.2020 - Current
Sales Associate
Ashley Stewart
05.2019 - 09.2021
JCPenney
Seasonal Sales Associate
10.2018 - 01.2019
Associate of Applied Science - Nursing
Augusta Technical College
Associate Degree - Pharmacy Technology
Augusta Technical College
Diploma - N/A
Cross Creek High School
Similar Profiles
Mitali PatelMitali Patel
Centralized Services Pharmacist at Walgreens Boots AllianceCentralized Services Pharmacist at Walgreens Boots Alliance
Kammeran S. Cleaves, PharmDKammeran S. Cleaves, PharmD
Clinical Pharmacy Manager at Walgreens Boots AllianceClinical Pharmacy Manager at Walgreens Boots Alliance
Stephanie MillerStephanie Miller
Shift Leader at Walgreens Boots AllianceShift Leader at Walgreens Boots Alliance
Thomas "Mason" WilliamsThomas "Mason" Williams
Pharmacist at Walgreens Boots AlliancePharmacist at Walgreens Boots Alliance
Leo HooperLeo Hooper
Landscaping Crew Leader at Grizzly Landscaping and FenceLandscaping Crew Leader at Grizzly Landscaping and Fence