Jannique Spiggs

July 16, 2026 – Present

• Oversee daily operations for a transportation company providing safe and reliable transport of special needs students under government contracts (CFSA, OSSE)
• Manage and supervise a team of 50+ employees, including drivers and transportation assistants, ensuring high-quality care and service delivery
• Conduct new hire orientations and onboarding sessions focused on student safety, compliance, and company expectations
• Oversee time and attendance management, ensuring staffing coverage to maintain continuity of student transportation services
• Lead dispatch operations, including route coordination, real-time adjustments, and emergency response to ensure timely pick-up and drop-off of students
• Communicate daily with government agencies regarding student transportation status, service updates, and compliance requirements
• Prepare and issue employee accommodations, corrective actions, and disciplinary documentation in alignment with company policies and contractual obligations
• Ensure strict adherence to safety regulations and protocols when transporting vulnerable populations, including children with special needs
• Utilize fleet management systems such as Verizon Connect to monitor driver performance, safety alerts, and route efficiency
• Develop and implement operational procedures to improve service reliability, accountability, and overall student experience
• Lead staff training, performance management, and employee relations initiatives to maintain a professional and respectful environment

• Managed sterilization processes for surgical instruments, ensuring adherence to safety standards.
• Trained new staff on sterile processing protocols and equipment usage.
• Conducted routine inspections of sterilization equipment for optimal performance.
• Improved workflow efficiency by implementing streamlined inventory management practices.
• Trained new staff on sterilization techniques and equipment operation to enhance team efficiency.

Retired Law Enforcement professional with over 30 years of experience providing exemplary community customer service with a proven track record of building effective relationships and bridging the gap between local law enforcement, by maintaining community relationships I've had the opportunity to almost always use personable measures to diffuse difficult situations. Consistently performing in high-stress environments, while de-escalating and protecting. Strengthening and restoring lives while serving in the missing person(s) division by maintaining a 98 percent case closure rate.