Jannita Lennon
Lewisville
Summary
Motivated professional seeking a position within a forward-thinking organization where I can expand my skills, develop new knowledge, and contribute to overall company success, while continuing to grow within the role.
Overview
14
14
years of professional experience
Work History
Benefits Verification Specialist
CareMetx
Lewisville
01.2021 - Current
- Verified patient eligibility for insurance coverage by conducting benefit verification requests efficiently.
- Researched discrepancies between patient records and insurance company records.
- Coordinated submission of clinical documentation to insurance payers to secure prior authorizations, and confirm medical necessity.
- Monitored call quality through detailed evaluations and established criteria.
- Coached and mentored team members on QA performance and best practices.
- Assisted in training new staff on verification procedures and systems.
- Assisted in developing training materials for new hires focused on quality standards. Documented observations and trends to identify areas for improvement in service.
- Conducted regular audits of recorded calls for compliance with company policies.
- Utilized electronic health record systems for data entry and management.
Assistant Property Manager
Tripro Management
Fort Worth
02.2018 - 01.2021
- Managed tenant inquiries and resolved property-related issues promptly.
- Assisted in lease administration and ensured compliance with property regulations.
- Trained new staff on operational procedures and company policies efficiently.
- Collected monthly assessments, rental fees, deposits and payments.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Prepared monthly financial reports for review by the property manager.
Loan Specialist
Loanstar Title Loans
Arlington
01.2015 - 02.2018
- Delivered customer service by processing title loan applications ensuring accuracy and compliance.
- Evaluated customer vehicles to determine collateral value, and appropriate loan amounts.
- Balanced daily sales transactions, reconciled cash drawers, and prepared bank deposits to support opening and closing procedures.
- Conducted courtesy and collection calls on past-due accounts, assessing customers’ financial situations, and arranging suitable payment plans.
- Maintained detailed account records, and ensured adherence to company policies and lending guidelines.
- Consistently met monthly performance and revenue goals, while supporting overall business objectives.
- Verified all documents provided by applicants for accuracy and completeness.
- Coordinated loan documentation and ensured compliance with regulations.
- Analyzed credit reports, income statements to approve loan applications.
Appointment Scheduler
Future Payment Technologies
Grand Prairie
01.2014 - 01.2015
- Conducted high-volume outbound calls to clients to schedule appointments.
- Scheduled qualified appointments for the sales team to present EMV credit and debit card processing solutions.
- Clearly explained credit and debit card processing services, addressing client questions, and overcoming objections.
- Collaborated with team members to improve scheduling processes and efficiency.
- Collaborated with sales teams to align on client outreach strategies.
- Utilized email marketing tools to inform clients about services offered.
- Educated clients about product features and benefits during calls.
- Documented call details accurately for future reference and analysis.
- Demonstrated excellent listening skills while interacting with clients via telephone or email.
Technical Support Representative
Harte Hanks
Texarkana
08.2012 - 01.2014
- Provided technical support for customers via phone and chat.
- Assisted customers in navigating product features and functionalities.
- Documented customer interactions in the ticketing system accurately.
- Educated customers on best practices for product usage and maintenance.
- Maintained up-to-date knowledge of company products and services proactively.
- Assisted customer in understanding products, components and systems using technical demonstration.
Education
Liberty Eylau High School
Texarkana, TX05-2012
Skills
- Benefit verification
- Training and mentoring
- Quality assurance
- Lease administration
- Attention to detail
- Document management
Timeline
Benefits Verification Specialist
CareMetx
01.2021 - Current
Assistant Property Manager
Tripro Management
02.2018 - 01.2021
Loan Specialist
Loanstar Title Loans
01.2015 - 02.2018
Appointment Scheduler
Future Payment Technologies
01.2014 - 01.2015
Technical Support Representative
Harte Hanks
08.2012 - 01.2014
Liberty Eylau High School