Janny Dejesus
Chester
Summary
Strategic program and administrative leader with 7+ years of experience supporting diverse populations facing complex barriers—including behavioral health challenges, financial instability, documentation gaps, and systemic inequities—while managing high‑volume programs and operational workflows. Skilled in conducting assessments, identifying obstacles to stability, and coordinating multi‑agency support plans that improve outcomes for individuals navigating high‑stress transitions. Known for elevating service standards, resolving complex issues, and coordinating large‑scale outreach and training initiatives that engage 12,000+ individuals annually. Brings advanced expertise in data tracking, reporting, compliance, and process improvement, along with strong capabilities in documentation management, stakeholder communication, and end‑to‑end logistical planning. Highly proficient in Microsoft Office Suite and digital platforms, leveraging technology for data‑driven reporting and executive‑ready communication. Trauma‑informed and culturally responsive in all resident‑facing interactions.
Overview
25
25
years of professional experience
Work History
Suicide Prevention Program Coordinator
Department of Defense, U.S. Army
Fort Hood, TX
07.2023 - 12.2025
- Supported diverse individuals facing behavioral health, financial, and documentation‑related barriers by conducting assessments, identifying needs, and coordinating individualized support plans.
- Facilitated warm handoffs to behavioral health, financial counseling, housing resources, legal support, and community agencies to address systemic barriers impacting stability.
- Delivered trauma‑informed, culturally responsive support during high‑stress transitions, ensuring individuals understood requirements, timelines, and expectations.
- Collaborated with multidisciplinary partners—including healthcare providers, social services, chaplains, and community organizations—to resolve complex issues and improve access to services.
- Tracked program outcomes, monitored performance metrics, and prepared reports and briefings for leadership to guide policy and process improvements.
- Coordinated large‑scale outreach and training initiatives reaching 12,480+ soldiers and 4,000+ civilians annually, strengthening community readiness and engagement.
- Maintained accurate digital and paper documentation, ensuring compliance with privacy, policy, and audit requirements.
- Served as acting program lead, organizing daily operations, delegating tasks, and ensuring continuity of services.
- Recognized with the Civilian Accommodation Medal and multiple Commander’s Coins for exceptional service.
Accredited Financial Counselor
Inverness Technologies, Inc.
Fort Hood, TX
03.2017 - 06.2023
- Assisted diverse populations in navigating eligibility requirements, documentation gathering, and application completion for financial and benefit programs—directly transferable to housing transition support.
- Conducted holistic assessments to identify barriers such as credit issues, income verification challenges, behavioral health needs, and documentation gaps.
- Developed individualized transition plans and provided one‑on‑one guidance to improve readiness for housing, employment, and financial stability improving transitioning service member readiness by 90%.
- Partnered with employers, community organizations, and support agencies to expand placement options and connect individuals to wraparound services enhancing program effectiveness and customer satisfaction.
- Facilitated workshops and information sessions to a diverse population of 10,000 service members a year ensuring compliance with federal guidelines and transitional goals are achieved.
- Evaluated program performance, tracked outcomes, and recommended improvements to strengthen service delivery.
- Created a shared database that improved case tracking, reporting, and quality control; earned Program Excellence Award.
Vehicle Dispatcher II
BAE Systems
Wahiawa, HI
11.2014 - 05.2015
- Coordinated logistics for timely dispatch of materials and personnel across multiple projects.
- Monitored real-time communication systems to ensure efficient response to emergency situations.
- Trained new dispatch staff on protocols and software systems, enhancing team performance and compliance.
- Communicated with internal and external stakeholders to resolve issues and maintain service continuity.
- Supervised a team of five, delegating tasks and monitoring performance.
Financial Aid Counselor
Miller-Motte Technical College
Columbus, GA
01.2011 - 08.2011
- Processed financial aid applications, reviewed documentation, and ensured compliance with federal guidelines.
- Maintained accurate digital and paper records to support audits and reporting.
- Evaluated and processed financial aid applications for accuracy and compliance.
- Conducted workshops to educate students on funding sources and application processes.
- Collaborated with academic departments to align financial aid offerings with student needs.
Unit Supply Technician
United States Army Garrison
Schofield Barracks, HI
06.2005 - 10.2006
- Streamlined digital inventory processes, facilitating effective asset tracking and comprehensive report generation.
- Collaborated with cross-functional teams to align supply strategies with mission objectives.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Maintained personnel and property records in compliance with policy and audit standards.
Food Service Specialist / Administrative Support
U.S. Marine Corps
Kaneohe Bay, Kailua, HI
11.2000 - 11.2004
- Fostered strong relationships with local vendors leading to more cost-effective purchasing agreements.
- Implemented employee training programs to increase overall knowledge and performance within the food service department.
- Processed personnel documentation, travel orders, and administrative records.
- Developed and implemented training programs for junior staff, enhancing team efficiency and performance.
Education
Master of Arts - Organizational Management
University of Arizona Global Campus
Chandler, AZ08-2026
Bachelor of Arts - Applied Behavioral Science
Ashford University
San Diego, CAAssociate of Arts - undefined
Central Texas College
Killeen, TXSkills
- Eligibility navigation Documentation & application assistance Barrier identification
- Individualized transition planning Resident advocacy Trauma‑informed engagement
- Multi‑agency collaboration Warm handoffs Cross‑system navigation
- Behavioral health, financial, and social‑service coordination
- Performance metrics Outcome tracking Reporting & briefings
Community housing support
Case Management & Service Coordination
Program Oversight & Evaluation
- Continuous improvement Workflow refinement Policy/process recommendations
- Partnerships with service providers, community agencies, and support programs
- Workshop facilitation Resident communication Public‑facing engagement
- Records management Compliance Data analysis Scheduling
- Documentation systems Executive correspondence High‑volume operations
Stakeholder & Community Engagement
Administrative & Operational Strengths
Timeline
Suicide Prevention Program Coordinator
Department of Defense, U.S. Army
07.2023 - 12.2025
Accredited Financial Counselor
Inverness Technologies, Inc.
03.2017 - 06.2023
Vehicle Dispatcher II
BAE Systems
11.2014 - 05.2015
Financial Aid Counselor
Miller-Motte Technical College
01.2011 - 08.2011
Unit Supply Technician
United States Army Garrison
06.2005 - 10.2006
Food Service Specialist / Administrative Support
U.S. Marine Corps
11.2000 - 11.2004
Associate of Arts - undefined
Central Texas College
Master of Arts - Organizational Management
University of Arizona Global Campus
Bachelor of Arts - Applied Behavioral Science
Ashford University
Additional Qualifications
- Bilingual: English and Spanish (Professional Working Proficiency)
- Accredited Financial Counselor (AFCPE)
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
- Experience with web-based data systems and social media platforms for community outreach
- U.S. Veteran with Honorable Discharge