Crystal Arellano Hernandez

As HPS Program Coordinator, assist with the operation of the Homelessness Prevention System program by providing case management, resources, and referrals to clients applying for emergency rental assistance to prevent eviction.

Responsibilities include:

• assisting with new client intake and emergency financial assistance application,
• conducting homelessness prevention assessment tool (HPAT)to assess HPS eligibility
• case noting and maintain timely case management files
• Collect documentation and calculate the clients finances (month to month budget).
• Create profile for each household on the Management Information System (HMIS) and SalesForce database.
• Outreach committee: identify areas of need and conduct monthly outreach.

CAs the HPS intake specialist, my responsibilities included collecting documentation, creating/organizing files, completing a profile in the Santa Clara County Homeless Management Information System database, securing the required Release of Information (ROI), and assessing eligibility using the Homelessness Prevention Assessment Tool (HPAT). Responsibilities included:

• answer phone calls
• provide new/returning clients with required paperwork to initiate service via phone call and email.
• Collect confidential information such as social security numbers for the client's HMIS profiles.
• Case notes were added to document emails/phone calls/contact for each client on their SalesForce client chart.
• Attend HPS trainings and monthly case consultation/meetings.

As a police cadet responsibilities included ensuring the safety of students and assisting police officers by patrolling campus, taking 484 PC (theft) and 594 PC (vandalism) reports, traffic control, escorting for medical/fire calls, and providing safety escorts.I also assisted as Chief's Student Assistant (Summer 2021) and in the Records department (Winter 2022) with phone calls, UPD organizational chart, Discovery request and CAD transcript, al while being on call as a cadet.

The process of taking theft reports includes:

• taking the victims personal information down
• getting details about the item stolen
• reviewing CCTV footage
• providing a case number and calling the victims with any updates.

My responsibilities consisted of assisting the pet groomers in any way needed. These responsibilities included bathing and drying dogs that came in for service. Lastly, I assisted with updating the pet profiles and ensuring their vaccination records weren't expired.

Assist the organization's vision is to assist low-income families, seniors, and students in Santa Clara County by providing food, and basic life necessities. As an intern, I assisted with packaging food and working with other volunteers to ensure productivity.

As cashier, one responsibility was to replenish the sales floor with merchandise and organized shelves. Additionally, to ensure clients found what they needed, being responsible for handling money as a cashier, and assist the assistant manager with counting the deposit at the end of the night.