Summary
Overview
Work History
Education
Skills
Timeline
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Ellen Trieu

Milpitas,CA

Summary

Compassionate Case Manager, hardworking and dedicated to achieving desired case outcomes. Offers problem-solving, conflict resolution and communication abilities.

Overview

4
4
years of professional experience

Work History

Case Manager

West Valley Community Services
02.2023 - Current
  • Provided financial assistance and resources to clients, along with case management.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Outreach to spread awareness about agency.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Assistant Store Manager

Viking Bookstore
12.2021 - 07.2022
  • Maintained positive customer relationships by responding to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency.
  • Supervised and evaluated staff, enabling them to improve skills and achieve daily objectives.
  • Interviewed, hired and trained staff associates.
  • Rotated merchandise displays to feature new products.

Clinical Social Worker (Intern)

USC Telehealth
01.2021 - 09.2021
  • Provided 1-on-1 therapy sessions with clients via zoom
  • Conducted Department of Mental Health assessments
  • Created collaborative 8-week Treatment Plans with clients
  • Attended weekly individual and group supervision meetings with Licensed Clinical Social Worker for case management feedback.

Residential Counselor, Intern

Bill Wilson Center
01.2020 - 05.2020
  • Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
  • Overlooked the daily operations at the homeless shelter.

Education

Masters of Social Work - Children, Youth, and Families

University of Southern California
Los Angeles, CA
12.2021

Bachelor of Arts - Psychology

San Jose State University
San Jose, CA
12.2016

Associate of Arts - Liberal Arts

Mission College
Santa Clara, CA
05.2012

Skills

  • Microsoft Word, Powerpoint, Excel
  • Google Drive
  • Exym

Timeline

Case Manager

West Valley Community Services
02.2023 - Current

Assistant Store Manager

Viking Bookstore
12.2021 - 07.2022

Clinical Social Worker (Intern)

USC Telehealth
01.2021 - 09.2021

Residential Counselor, Intern

Bill Wilson Center
01.2020 - 05.2020

Masters of Social Work - Children, Youth, and Families

University of Southern California

Bachelor of Arts - Psychology

San Jose State University

Associate of Arts - Liberal Arts

Mission College

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Ellen Trieu