Compassionate Case Manager, hardworking and dedicated to achieving desired case outcomes. Offers problem-solving, conflict resolution and communication abilities.
Overview
4
4
years of professional experience
Work History
Case Manager
West Valley Community Services
02.2023 - Current
Provided financial assistance and resources to clients, along with case management.
Assessed needs of each client and recommended appropriate services and resources.
Outreach to spread awareness about agency.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assistant Store Manager
Viking Bookstore
12.2021 - 07.2022
Maintained positive customer relationships by responding to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency.
Supervised and evaluated staff, enabling them to improve skills and achieve daily objectives.
Interviewed, hired and trained staff associates.
Rotated merchandise displays to feature new products.
Clinical Social Worker (Intern)
USC Telehealth
01.2021 - 09.2021
Provided 1-on-1 therapy sessions with clients via zoom
Conducted Department of Mental Health assessments
Created collaborative 8-week Treatment Plans with clients
Attended weekly individual and group supervision meetings with Licensed Clinical Social Worker for case management feedback.
Residential Counselor, Intern
Bill Wilson Center
01.2020 - 05.2020
Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Overlooked the daily operations at the homeless shelter.
Education
Masters of Social Work - Children, Youth, and Families
University of Southern California
Los Angeles, CA
12.2021
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA
12.2016
Associate of Arts - Liberal Arts
Mission College
Santa Clara, CA
05.2012
Skills
Microsoft Word, Powerpoint, Excel
Google Drive
Exym
Timeline
Case Manager
West Valley Community Services
02.2023 - Current
Assistant Store Manager
Viking Bookstore
12.2021 - 07.2022
Clinical Social Worker (Intern)
USC Telehealth
01.2021 - 09.2021
Residential Counselor, Intern
Bill Wilson Center
01.2020 - 05.2020
Masters of Social Work - Children, Youth, and Families
Homeless Prevention System Program Coordinator at West Valley Community ServicesHomeless Prevention System Program Coordinator at West Valley Community Services